What Happens to Your AI Credits When You Change Plans
When you upgrade or cancel your subscription in LenoChat, your AI credits are affected differently depending on the direction of the change. This guide explains exactly what happens when you switch between the Free and Paid plans.
🆓 Upgrading from Free to Paid
Every new workspace on the Free plan starts with 50 one-time AI conversations to explore LenoAI features like the AI Agent and AI Copilot.
If you upgrade to a Paid plan before using all 50:
✅ Your remaining free AI conversations will carry over to your first paid month.
✅ These carried-over credits are added on top of your monthly AI limit from your Paid plan.
✅ This carryover only happens once, during your first upgrade.
Example
• Let’s say you’ve only used 30 out of 50 free AI messages.
→ After you upgrade to a Paid plan, the unused 20 will be added to your first paid month.
→ So if your new plan gives you 70 AI responses per month, you’ll start with 90 in your first month.
→ After the first month, only your Paid plan’s regular monthly AI limit will apply.
💳 Downgrading from Paid to Free
If you cancel your subscription and switch back to the Free plan:
🔄 Your subscription will remain active until the end of your current billing cycle.
• You can continue to use LenoAI features and your remaining AI credits until that expiry date.
✅ Once the plan expires:
• Your workspace will be downgraded to Free.
• AI features will be disabled.
• Any unused paid AI credits will be removed.
• The AI toggle in the app will be disabled.
📌 Example
• You cancel your Paid plan on June 15, but your billing cycle runs until June 30.
→ You can still use AI features until June 30.
→ After that, your workspace switches to the Free plan and AI features will be turned off.
🔓 Re-enabling AI Features Later
If you want to use LenoAI again after downgrading:
✅ You can resubscribe to any Paid plan at any time.
✅ Your AI credits will reset based on the new plan you select.
✅ Your LenoAI features (AI Agent, Copilot, Dashboard, etc.) will be reactivated immediately.
✅ To upgrade again, visit Settings > Plans & Pricing > Subscription.
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