Connecting WhatsApp to LenoChat
Want to talk to your customers directly on WhatsApp? With LenoChat, you can easily integrate your WhatsApp Business account and manage all conversations from one place — no need to switch tabs or devices. This guide walks you through everything you need to get started.
✅ What You’ll Need Before You Start
To successfully connect WhatsApp to LenoChat, make sure you have the following:
📌 Facebook Business Manager Admin Access
You must be an admin of a verified Facebook Business Manager account.
If you don’t have one, create it here.
📞 A Business Phone Number
This number must:
• Be owned by your company (not a personal number).
• Be able to receive calls or SMS for verification.
⚙️ How to Connect WhatsApp to LenoChat
Once you’re ready, follow these simple steps:
1. Click “Connect WhatsApp”
In your LenoChat dashboard, go to Integrations → WhatsApp, then click Connect WhatsApp.
You’ll be prompted to log into your Facebook Business Manager account.
2. Choose or Register a WhatsApp Business Number
You’ll have two options:
• Use an existing number connected to WhatsApp Business.
• Register a new number during the setup.
📌 Reminder: The number must be able to receive a verification code via SMS or phone call.
3. Complete Facebook’s Guided Setup
Enter the required details such as:
• Business name and category
• Business website
• Display name for WhatsApp
• Phone number to register
💡 You’ll go through a quick verification process (SMS or phone call). Once verified, Meta will provision your number for WhatsApp Business API use.
4. Start Messaging on WhatsApp! 🎉
That’s it! Once connected, you can:
• View and reply to messages from WhatsApp directly inside LenoChat.
• Enjoy 1,000 free conversations per month through WhatsApp (provided by Meta).
• Use automation, AI Copilot, or assign messages to human agents.
💬 What Counts as a WhatsApp Conversation?
WhatsApp charges businesses per 24-hour conversation window, not per message. Here’s how it works:
✅ The first 1,000 conversations per month are free.
✅ A new conversation begins when:
• You message a user and 24 hours have passed since the last interaction.
• A user initiates a chat outside of an existing 24-hour session.
✅ You can view your usage directly within the LenoChat → Traffic or Channel Settings section.
📌 Need Help?
If you run into any issues while connecting WhatsApp, check our Troubleshooting WhatsApp Integration article or contact our support team anytime via chat.
🎯 Why Use WhatsApp with LenoChat?
✅ Centralise all customer conversations in one unified inbox
✅ Use AI to suggest replies and handle routine queries
✅ Set operating hours and automated responses for off-hours
✅ Maintain professional communication using a dedicated business number
🌐 Final Tips
✅ Don’t use your personal WhatsApp number — WhatsApp Business API numbers cannot be used in the standard WhatsApp mobile app.
✅ If you previously used your number in a mobile WhatsApp app, you’ll need to delete that account in the app before registering it with LenoChat.
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