Use LenoAI
LenoAI is your built-in AI assistant in LenoChat. It helps you reply faster and serve customers even when you're offline. Choose a topic below to get started.
What Is LenoAI?
Understand the difference between the AI Copilot and the AI Agent, and how LenoAI supports your team.
Using LenoAI Copilot in Chat
Learn how to get reply suggestions, rephrase messages, and adjust tone while chatting with customers.
Using LenoAI Agent (Chatbot)
Learn how to set up and use the LenoAI Agent in LenoChat to greet visitors, answer questions, and transfer chats to your team. Customize chatbot messages, fallback replies, and handover steps to fit your support style.
Training LenoAI with Your Knowledge Base
Upload files, URLs, and Q&As to teach LenoAI what to say — and improve AI replies over time.
Understanding Leno AI Dashboard
Learn how to track AI usage, monitor knowledge source performance, and review unanswered questions — all from your dashboard.
Understanding AI Conversations and Limits
Find out how AI Conversation counts work, what triggers usage, and what’s included in your plan.
Understanding AI Conversations When You Change Plans
Learn what happens to your AI conversations when you upgrade or cancel your plan — including how many carry over, when they expire, and how to reactivate AI.
LenoAI: Frequently Asked Questions
Get quick answers to common questions about LenoAI usage, AI limits, plan behavior, chatbot setup, and more — all in one place.