Visitors Map
Know who is on your website right now — where they are in the world, which pages they are browsing, and whether they have already started a chat. The Visitors map gives your team live visibility into every person on your site, before they even say hello.
In this article
- What is the Visitors map?
- Benefits at a glance
- How it works
- Getting to know the screen
- Visitor statuses explained
- Viewing visitor details
- Filtering visitors
- Enabling and disabling visitor tracking
- Frequently asked questions
What is the Visitors map?
The Visitors map is a real-time dashboard that shows every active visitor on your website — plotted on a live world map and listed in a sidebar. No manual refresh, no polling. Data arrives instantly over a live connection the moment a visitor lands on your site.
Agents can see visitor locations, current pages, session duration, and chat status at a glance — and open a direct chat with any visitor who is already in a conversation.
Benefits at a glance
How it works
When a visitor lands on your website, LenoChat silently opens a lightweight connection in the background. No cookie banner, no interaction required.
Getting to know the screen
The Visitors page has two main areas:
Map (right panel)
A full-screen dark world map showing all current and recently active visitors as colored pins. The map is interactive — you can zoom, pan, and click any pin to open visitor details.
In the top-left corner of the map, an overlay card shows:
Sidebar (left panel)
A scrollable list of all visitors, ordered by most recently connected. Each row shows:
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Visitor status dot (color-coded)
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Visitor name (e.g. "Visitor 3")
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Country flag + current page title
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Returning visitor badge (↩) if applicable
Visitor statuses explained
Each visitor on the map and in the sidebar is color-coded by status:
Viewing visitor details
Click any visitor row in the sidebar or click their pin on the map to open the visitor details drawer.
Filtering visitors
Use the filter input at the bottom of the sidebar to instantly narrow down the visitor list.
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Click the filter field at the bottom of the sidebar.
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Type any of the following: visitor name, city, country, or current page title.
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The list updates instantly — no need to press Enter. To clear the filter, delete the text from the input field.
Enabling and disabling visitor tracking
Visitor tracking is controlled by a toggle in your settings. Only Owners and Admins can change this setting. Agents can view the Visitors page but cannot modify the tracking setting.
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Go to Settings from the sidebar.
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Navigate to Visitors under the settings menu.
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Toggle Visitor Tracking to ON (enabled) or OFF (disabled).
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The change saves automatically.
Frequently asked questions
Why is my map empty?
There are two possible reasons: no visitors are currently on your site, or visitor tracking is disabled. Check the tracking toggle in Settings → Visitors. If tracking is enabled and the map is still empty, it means no one is browsing your site at this moment.
What does "active in the last 30 minutes" mean?
When a visitor leaves your site, their entry stays visible on the map and sidebar for 30 minutes. This gives your team a window to see recent traffic even after visitors have gone. After 30 minutes, the entry is automatically removed.
If a visitor opens 3 tabs, do they count as 3 visitors?
Yes. Each browser tab creates a separate visitor entry. A visitor with 3 open tabs will appear as 3 separate entries in the sidebar and 3 pins on the map.
Can I proactively start a chat with a visitor?
The Visitors map currently shows passive tracking data. The Open Chat button appears only when a visitor has already clicked the chat widget and started a conversation. Proactive outreach is not available in this version.
Does the visitor know they are being tracked?
Visitor tracking is passive and silent — visitors do not receive any notification. Only page URL and session metadata are tracked. Query parameters (which may contain sensitive data like tokens or IDs) are automatically stripped before storage.
What happens when a chat is archived?
When a chat request is archived, the visitor entry is immediately removed from the map and sidebar, and their visitor number is released back for reuse by the next visitor.
Is there a limit to how many visitors can be tracked at once?
Yes. Up to 500 concurrent visitors can be tracked per account. Visitors beyond this limit will not appear in the map or sidebar until existing sessions expire.
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