LenoChat

Instagram Integration

Instagram Integration

How to Integrate Instagram with LenoChat

Integrating Instagram with LenoChat allows you to manage all your Instagram messages directly from the LenoChat dashboard. Follow these simple steps to set up the integration

What you will need

Switch to an Instagram Business Account

Ensure your Instagram account is set to Business to enable integration features.
👉 Check how to set your account to a business account.

Link Instagram to Your Facebook Page

Connect your Instagram account to a Facebook Page that you manage and ensure admin access for both accounts.
👉 Check how to connect Instagram to Facebook.

Enable Message Control

Activate Message Control on your Instagram account to allow LenoChat to manage messages. To ensure your Instagram account allows the integration to receive messages, follow these steps:

  1. Open the Instagram App:

    • Launch the Instagram app on your mobile device.
  2. Go to Settings:

    • Tap the menu icon (three horizontal lines) in the top-right corner of your profile screen.
    • From the menu, select Settings and Privacy.
  3. Navigate to Messaging Settings:

    • Scroll down and tap Messages and Story Replies under the "Settings and activity" section.
  4. Open Message Controls:

    • Within the Messages and Story Replies menu, tap Message Controls.
  5. Enable Message Access:

    • Ensure the Allow Access to Messages toggle is turned on.

How to Connect Instagram with LenoChat

Access Instagram Integration
  • Go to your LenoChat dashboard.
  • Navigate to Settings and select Instagram Integration.
Log in to Facebook
  • Click Connect Instagram.
  • A pop-up will appear prompting you to log in to your Facebook account.
Select an Instagram Business Account
  • From the list, select the Instagram Business Account you want to integrate.
Set LenoChat as the Primary Receiver
  • During the setup, assign LenoChat as the primary receiver for Instagram messages.

That’s it! Your Instagram Business Account is now integrated with LenoChat. You’re ready to manage all your Instagram communications in one place! 🎉

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