LenoChat

Privacy Policy

Privacy Policy

Last Updated: 6 March 2025

LenoChat ("the Application") is committed to protecting your privacy and ensuring transparency in how we collect, use, and safeguard your personal data. This Privacy Policy outlines our data practices in compliance with applicable privacy laws, including the General Data Protection Regulation (GDPR). If you are a resident of California, we will also apply relevant provisions of the California Consumer Privacy Act (CCPA) where applicable.

1. Information We Collect

1.1 Information You Provide

  • Account Information: Name, email address, phone number, and other details required for registration.

  • Profile Information: Optional details you provide to customize your user profile.

  • Communication Data: Messages, attachments, and chat logs exchanged within the Application.

1.2 Information We Collect Automatically

  • Usage Data: Actions performed within the Application (e.g., login timestamps, chat volume, feature usage patterns).

  • Device Information: Device type, operating system, browser type, and IP address.

  • Cookies and Tracking Technologies: We use cookies and similar technologies to track usage and enhance user experience.

1.3 Information from Third Parties

  • Third-Party Integrations: Data from services such as Facebook, Instagram, WhatsApp, WordPress, Shopify, CRMs, e-commerce platforms (e.g., Shopify), and delivery services (e.g., DHL, FedEx), where our live chat application is deployed.

  • Publicly Available Information:  Information from public sources when permitted by law

2. Facebook Data Usage

If you use LenoChat to integrate with Facebook services (e.g., Messenger, Facebook Pages), we may collect certain Facebook user data, including page messages and interactions, as authorized by you through Facebook’s platform.

  • We only access and store the data required to provide our live chat services.

  • We do not share Facebook data with unauthorized third parties.

  • Any personal data collected from Facebook is processed in compliance with Facebook’s policies and applicable privacy laws.

  • Any personal data collected from Facebook is processed in compliance with Facebook’s policies and applicable privacy laws.

3. User Control Over Facebook Data

You can manage or revoke LenoChat’s access to your Facebook data at any time through Facebook’s App Settings. If you disconnect your Facebook account from LenoChat, we will stop collecting data from Facebook immediately.

4. Legal Basis for Processing Your Data

We process personal data based on the following legal grounds:

  • Consent: When you provide explicit permission (e.g., marketing communications).

  • Contractual Necessity: To fulfill agreements related to our services.

  • Legal Compliance: When required by law or regulatory obligations.

Legitimate Interests: To improve security, develop features, and enhance user experience while respecting your rights.

5. How We Use Your Information

We use your information to:

  • Provide, maintain, and improve the Application.

  • Personalize your experience, including customized chat responses.

  • Monitor, troubleshoot, and enhance system performance.

  • Communicate updates, security alerts, and promotional content (with your consent).

  • Comply with legal obligations and enforce our Terms of Service.

6. Data Sharing & & Third-Party Subprocessos

We do not sell or rent your personal data. However, we share data with:

  • Service Providers: Trusted vendors who assist with hosting, payment processing, analytics, and customer support.

  • Third-Party Integrations: External platforms that you connect to the Application (e.g., CRM systems, messaging platforms).

  • Legal Authorities: When required by law, to protect our rights, or to prevent fraud or security threats.

We ensure all service providers adhere to data protection standards through binding agreements

7. Data Security

  • Encryption: AES-256 encryption for data at rest and TLS 1.2 encryption for data in transit.

  • Access Controls: Role-based permissions to restrict data access.

  • Security Audits: Regular vulnerability assessments and penetration testing.

  • Incident Response: A structured process to handle security breaches promptly.

  • Facebook Data Protection: Facebook data is secured using strict access controls and encryption to prevent unauthorized access.

8. Data Retention

We retain personal data for the duration necessary to:

  • Provide our services to you.

  • Fulfill legal and contractual obligations.

  • Support security, fraud prevention, and analytics purposes.

Chat logs and communication data are stored based on your company’s settings or regulatory requirements. Data is deleted upon verified request unless legal obligations require retention.

9. Your Rights

Under GDPR, CCPA, and other privacy laws, you have rights regarding your data:

  • Right to Access: Request a copy of your personal data.

  • Right to Rectification: Correct inaccurate or incomplete data.

  • Right to Erasure: Request data deletion, subject to legal requirements.

  • Right to Data Portability: Obtain a copy of your data in a machine-readable format.

  • Right to Object: Opt out of certain data processing activities (e.g., marketing communications).

To exercise these rights, contact us. We will verify your identity before processing requests.

10. Cookies and Tracking Technologies

We use cookies and tracking technologies to enhance functionality and analyze usage. You can manage cookie preferences via your browser settings.

10.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help improve user experience and provide insights into site usage.

10.2 Types of Cookies We Use

  • Essential Cookies: Required for the website to function properly.

  • Analytical Cookies: Help us understand usage patterns and improve performance.

  • Marketing Cookies: Used to deliver relevant advertisements.

  • Functional Cookies: Enhance user experience by remembering preferences.

10.3 Managing Cookies

You can modify your cookie preferences through your browser settings. Note that disabling cookies may affect the functionality of certain features.

11. International Data Transfers

If you access LenoChat outside your country, your data may be transferred to servers located in other jurisdictions. We implement safeguards such as:

  • Standard Contractual Clauses (SCCs) to ensure compliance with GDPR.

  • Encryption and Access Controls to maintain data security.

  • Adequacy Decisions where applicable.

12. AI & Machine Learning Usage

We do not use your personal data to train generalized AI models. Our AI functionalities rely on retrieval-augmented generation (RAG) to generate responses without storing user conversations for training purposes.

13. Children's Privacy

LenoChat is not intended for children under 13. We do not knowingly collect data from children. If you believe a child has provided personal information, please contact us to remove it.

14. Updates to this Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted within the Application and on our website. Continued use of our services signifies acceptance of updates.

15. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: