Product Roadmap
We build in the open. Here's what we're working on and what's coming next.
In Progress
Planned
Now
| Enhanced Shopify Order Tracking | Display richer order details to your customers with additional fields for a more complete tracking experience. | In Progress |
| Shopify Logged-in Customer Detection | Automatically display customer name and email in the chat details panel when they are logged into your Shopify store. | In Progress |
| Leno AI Order Tracking Responses | Leno AI will respond directly in the chat with the customer’s order status instead of guiding them to the tracking form, making the process faster and more convenient. | In Progress |
| Quick Product Recommendations | An easier way for Leno AI to recommend products to customers, such as fast-delivery or popular items – especially helpful when customers have a deadline or are looking for a gift. | In Progress |
| Better Customer Situation Handling | Leno AI will acknowledge the situation and apologise first when a customer is frustrated or worried, before guiding them to the correct order status directly through the chat. | In Progress |
| Playground Feature (No AI Credit Usage) | A playground where admin users can test Leno AI responses and workflows without using AI credits, available in both the Leno AI Settings and Widget Settings pages. | In Progress |
| QR Code Testing on Mobile | Admin users can scan a QR code from the admin panel to test the Leno AI widget on their mobile devices, also without using any AI credits. | In Progress |
| Customisable Leno AI Behaviour | A new feature that allows admin users to easily guide Leno AI response behaviour, tone, and how it handles customer situations – beyond just FAQs, URLs, product sync, or documents. | In Progress |
| Australian Spelling Option | A setting to allow Leno AI responses to use Australian spelling conventions. | In Progress |