LenoChat

Terms and Conditions

Terms and Conditions

Last Updated: 5 February 2025

Welcome to LenoChat! These Terms and Conditions ("Terms") govern your use of our website, products, and services ("Services"). By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, you may not use our Services.

1. About LenoChat

LenoChat is a customer communication platform that allows businesses to engage with their customers through live chat, integrations with messaging platforms (such as Facebook, WhatsApp, and Instagram), and other communication tools.

2. Definitions

  • "Services" refer to the LenoChat platform, tools, and features.
  • "User" refers to individuals or entities using the Services.
  • "Subscription" refers to the free and paid plans for accessing LenoChat's advanced features.
  • "You" refers to the User of the Services.

    • 3. Eligibility

    You must be at least 18 years old to use our Services. By using the Services, you confirm that you have the legal capacity to agree to these Terms.

    4. Account Registration

  • You are responsible for maintaining the confidentiality of your account credentials.
  • You agree to provide accurate and complete information during registration.
  • You must notify LenoChat immediately if you suspect unauthorized access to your account.

    • 5. Services Provided

    LenoChat offers:
    1. Live chat widgets for websites, including integration via JavaScript, Shopify, and WordPress.
    2. Messaging platform integrations, including Facebook, Instagram, and WhatsApp.
    3. AI-driven features like automated responses and Copilot functionality (coming soon).
    4. Tailored enterprise solutions upon request.

    6. Subscription Plans

    •  Free Trial: We may offer a free trial period for certain plans. After the trial, you will need to subscribe to continue using paid features.
    •  Billing: Subscription fees are billed in advance on a monthly or annual basis, depending on your chosen plan.
    •  Refunds: Payments are non-refundable, except as required by law or explicitly stated.

    7. Prohibited Activities

    You agree not to:
    •  Use the Services for unlawful purposes.
    •  Attempt to reverse-engineer, decompile, or disassemble any part of the LenoChat platform.
    •  Distribute spam, viruses, or other harmful content

    8. Intellectual Property

    •  LenoChat retains all rights, title, and interest in the Services, including software, logos, and trademarks.
    •  You are granted a non-exclusive, limited license to use the Services as per these Terms.

    9. Data Privacy

    •  We value your privacy. Please refer to our Privacy Policy for details on how we collect, use, and store your data.
    •  By using our Services, you consent to the data practices described in the Privacy Policy.

    10. Confidentiality

    Both parties agree to keep confidential any proprietary or sensitive information shared in the course of using the Services.

    11. Liability Disclaimer

    LenoChat provides the Services "as is" and does not guarantee uninterrupted access or error-free operation. LenoChat is not liable for indirect, incidental, or consequential damages arising from your use of the Services.

    12. Termination

  • You may cancel your account at any time through the account settings.
  • We reserve the right to suspend or terminate your access to the Services if you violate these Terms.

    • 13. Modifications to the Services

    LenoChat may update or discontinue parts of the Services at any time. Where feasible, we will provide prior notice of significant changes.

    14. Changes to the Terms

    LenoChat reserves the right to update these Terms. Significant changes will be communicated through the website or via email. Continued use of the Services after changes constitutes acceptance.

    16. Contact Us

    If you have any questions or concerns about these Terms, please contact us at:
    •  Email: info@lenochat.com
    •  Website: https://www.lenochat.com