Contact Us
We're Here to Help
Have a question, need support, or want to explore a partnership? Our team is here to assist you. Whether you're looking for a product demo, need technical guidance, or want to discuss a custom integration, we'd love to hear from you.
Sales
Interested in LenoChat for your business? Our sales team will help you find the perfect plan and walk you through features tailored to your industry.
Use the form below
Technical Support
Need help with your account, a technical issue, or troubleshooting your integration? Our support engineers are ready to assist with any platform-related question.
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Partnerships
Want to collaborate, build an integration, or explore a reseller agreement with LenoChat? Let's discuss how we can create value together.
Use the form below
Our Commitment to You
We believe great customer communication starts with great support. Every enquiry is reviewed by a real person on our team — no chatbots, no ticket queues that go nowhere. Sales enquiries typically receive a response within 4 business hours, and technical support requests are triaged the same business day. For partnership discussions, we aim to schedule an introductory call within one week of your initial message. Our support team operates out of Sydney and serves customers across the Asia-Pacific region and beyond.
What Happens After You Reach Out
We Receive Your Message
Your enquiry is automatically routed to the right team — sales, support, or partnerships — based on the topic you select in the form below.
A Team Member Reviews It
A specialist reviews your message and prepares a personalised response or schedules a call if needed.
You Get a Reply
Expect a thoughtful, personalised reply in your inbox — not a generic auto-response. We continue to follow up until your question is fully resolved or your project is underway.
Business Hours
Monday – Friday, 09:00 – 17:00 (AEST)
Location
Sydney, Australia