Turn your website visitors
into customers with
Start with free live chat and transform scattered customer support conversations into structured team workflows with AI-assisted handover.
Try LenoChat FreeWork with the tools you already use
Watch demo
What is LenoChat?
LenoChat is an AI-powered customer communication platform that unifies website live chat, WhatsApp, Instagram, and Facebook Messenger into a single inbox. It combines an AI chatbot for instant customer answers with an AI Copilot that helps customer support agents reply faster and more accurately — giving small and mid-size businesses enterprise-grade customer support without enterprise costs.
- Platform uptime
- 99.9%
- Supported channels
- 5+
- Businesses served
- 1,000+
- Shopify rating
- 5.0 / 5
A simple live chat platform,
built for real conversations
One inbox for every conversation
Website live chat, WhatsApp, Instagram, and Messenger messages all come into one multichannel inbox, so nothing gets missed and your team stays organised.
AI Copilot that helps you reply better
Get AI-suggested replies, rephrases, and tone improvements while staying fully in control of the conversation.
AI chatbot for instant customer answers
Let the AI chatbot handle common questions automatically, while your team steps in when conversations need a human touch.
Trusted by businesses on leading platforms
Available on
the Shopify App Store and WordPress
GDPR Compliant
SSL Encrypted
99.9% Uptime
Install in minutes. No custom setup required
A better support experience for everyone
For Customers
Faster resolutions, happier customers
Get help instantly, anytime. Customers receive quick answers for common questions, and a smooth handover to a real person when needed, so issues are resolved faster, without frustration
Leno AI Agent
Instant answers, 24/7. AI handles routine questions accurately, so customers don't wait and conversations move faster from the first message.
Human handover, when it matters
Real people step in at the right moment. When empathy or judgment is needed, conversations move smoothly to a human without repeating questions.
For Support Agents
Less pressure, better replies
AI Copilot suggests replies in real time and helps adjust tone or rephrase messages, so agents can respond faster and more confidently while staying in full control.
How long does it take to get a refund?
Suggested by AI Copilot
Once we receive and check your return, we'll process your refund right away. The refund will be sent back to your original payment method. Most refunds appear within 3-5 business days, depending on your bank. We'll let you know as soon as it's processed.
One inbox for every conversation
No more tab switching or lost messages. Website chat, WhatsApp, Instagram, and Messenger all come into one place, so agents can focus and respond faster.
AI Copilot, right inside the reply box
Write better replies with less effort. Get AI-suggested responses and tone improvements while deciding exactly what gets sent.
AI Agent handles the simple questions
So agents can focus on what really matters. When a conversation needs human judgment, agents step in with full context.
For Leaders
Do more with the team you already have
Grow your help desk without growing costs. AI Agents handle repetitive questions, while AI Copilot helps agents reply faster and better so your team focuses on high-value conversations.
Faster replies build trust and loyalty
Fast, consistent customer support replies build trust, increase retention, and encourage repeat purchases.
Lower costs, predictable growth
Support more customers without hiring more people. Simple pricing that stays affordable as you grow.
Healthier teams, better outcomes
Less pressure on agents means less burnout. More focus, faster workflows, and higher team productivity.
See LenoChat in action
A quick walkthrough of how our live chat software works from start to finish. See how LenoChat brings all channels into one inbox, uses AI to handle common questions, and hands conversations to a real person when it matters.
Getting started with LenoChat
A quick walkthrough after first login, covering onboarding, navigation, AI replies with references, and handing conversations to a real person.
Available on iOS and Android
The Mobile App is Here
Trusted by growing businesses
“LenoChat completely changed how we handle customer support. We went from missing messages across five different platforms to responding in minutes — all from one inbox. Our response time dropped by 70%, and our customers noticed.”
Henry Safak
Founder, Rising Rides
“We used to lose conversations between Instagram, WhatsApp, and our website chat. LenoChat brought everything together and the AI Copilot helps our small team reply faster without sounding robotic. It feels like we doubled our support team overnight.”
Henry Hudson
CEO, InnoPlanet
“Incredible value. I'm paying less than before but finally have all the features I couldn't afford on other platforms. LenoChat is a game-changer for my workflow.”
Veltrix
E-commerce, Veltrix, South Africa
“I was hesitant to add live chat because I can't be online all the time, but this makes it really easy. The AI handles most enquiries and only passes them to me when needed. With the contact form, I can just reply by email when I'm available. Highly recommend this if you're looking for an affordable but powerful chat tool.”
Junction Accessories
E-commerce, Junction Accessories, US
“100% recommend! I'm really happy with this chat tool. I love how the AI filters messages before handing them over to me. I used to get a lot of spam chats, but the pre-filled form has made a huge difference. Thanks, LenoChat!”
Barskyventure
E-commerce, Barskyventure, US
“We've tried quite a few AI chat tools for our Shopify store, and LenoChat has honestly been one of the best so far. Setup was simple, the interface is clean and easy to use, and the pricing is refreshingly transparent. What you see is what you get, which is rare with a lot of AI tools. What really stood out for us is how well the AI works alongside live chat. When the AI can't answer something (which is rare), the handover to a real person is smooth and doesn't feel clunky at all. It also connects to the major social platforms, so everything comes into one place instead of juggling multiple inboxes.”
Pixel Burn Custom Laser
E-commerce, Pixel Burn Custom Laser, Australia
“For a free app, this has everything you need to keep the conversation going with customers. The order tracking section is super helpful, and having the social media icons right on the chat widget makes it so easy for people to reach out to us. It's a great way to keep everything in one place!”
Glow Troupe
E-commerce, Glow Troupe, Pakistan
“It's an amazing tool and it has increased our sales. It answers customer questions and provides product information automatically. I can easily review customer questions and AI responses. It's flexible and offers many useful features. Highly recommended.”
FAKHSTORE
E-commerce, FAKHSTORE, Saudi Arabia
“This app is excellent for consolidating chats from Shopify, WhatsApp, Instagram, and Facebook in one unified inbox. The AI suggestions speed up responses, and having order/cart info directly in the chat makes support way more efficient. Great value, especially on the free plan.”
Usgirlzpop
E-commerce, Usgirlzpop, United States
“I run my store mostly on my own and can't be online all the time. LenoChat handles the basic questions and captures messages so I can review them when I have time. It takes pressure off without needing constant attention.”
Mój sklep
E-commerce, Mój sklep, Poland
“We've had a great experience using Lenochat. It's super rare to find a tool that actually does what it says it will without charging a fortune. If you need a solid chat app, I'd 100% recommend checking it out.”
Frella Canada
E-commerce, Frella Canada, Canada
“Very easy to use for live chat and automated replies. The mobile app lets me see customers questions even when I'm not in the office. Leno AI answers product questions with high accuracy. I really enjoy using the tool.”
Your Folding Reformer
E-commerce, Your Folding Reformer, Australia
“LenoChat completely changed how we handle customer support. We went from missing messages across five different platforms to responding in minutes — all from one inbox. Our response time dropped by 70%, and our customers noticed.”
Henry Safak
Founder, Rising Rides
“We used to lose conversations between Instagram, WhatsApp, and our website chat. LenoChat brought everything together and the AI Copilot helps our small team reply faster without sounding robotic. It feels like we doubled our support team overnight.”
Henry Hudson
CEO, InnoPlanet
“Incredible value. I'm paying less than before but finally have all the features I couldn't afford on other platforms. LenoChat is a game-changer for my workflow.”
Veltrix
E-commerce, Veltrix, South Africa
“I was hesitant to add live chat because I can't be online all the time, but this makes it really easy. The AI handles most enquiries and only passes them to me when needed. With the contact form, I can just reply by email when I'm available. Highly recommend this if you're looking for an affordable but powerful chat tool.”
Junction Accessories
E-commerce, Junction Accessories, US
“100% recommend! I'm really happy with this chat tool. I love how the AI filters messages before handing them over to me. I used to get a lot of spam chats, but the pre-filled form has made a huge difference. Thanks, LenoChat!”
Barskyventure
E-commerce, Barskyventure, US
“We've tried quite a few AI chat tools for our Shopify store, and LenoChat has honestly been one of the best so far. Setup was simple, the interface is clean and easy to use, and the pricing is refreshingly transparent. What you see is what you get, which is rare with a lot of AI tools. What really stood out for us is how well the AI works alongside live chat. When the AI can't answer something (which is rare), the handover to a real person is smooth and doesn't feel clunky at all. It also connects to the major social platforms, so everything comes into one place instead of juggling multiple inboxes.”
Pixel Burn Custom Laser
E-commerce, Pixel Burn Custom Laser, Australia
“For a free app, this has everything you need to keep the conversation going with customers. The order tracking section is super helpful, and having the social media icons right on the chat widget makes it so easy for people to reach out to us. It's a great way to keep everything in one place!”
Glow Troupe
E-commerce, Glow Troupe, Pakistan
“It's an amazing tool and it has increased our sales. It answers customer questions and provides product information automatically. I can easily review customer questions and AI responses. It's flexible and offers many useful features. Highly recommended.”
FAKHSTORE
E-commerce, FAKHSTORE, Saudi Arabia
“This app is excellent for consolidating chats from Shopify, WhatsApp, Instagram, and Facebook in one unified inbox. The AI suggestions speed up responses, and having order/cart info directly in the chat makes support way more efficient. Great value, especially on the free plan.”
Usgirlzpop
E-commerce, Usgirlzpop, United States
“I run my store mostly on my own and can't be online all the time. LenoChat handles the basic questions and captures messages so I can review them when I have time. It takes pressure off without needing constant attention.”
Mój sklep
E-commerce, Mój sklep, Poland
“We've had a great experience using Lenochat. It's super rare to find a tool that actually does what it says it will without charging a fortune. If you need a solid chat app, I'd 100% recommend checking it out.”
Frella Canada
E-commerce, Frella Canada, Canada
“Very easy to use for live chat and automated replies. The mobile app lets me see customers questions even when I'm not in the office. Leno AI answers product questions with high accuracy. I really enjoy using the tool.”
Your Folding Reformer
E-commerce, Your Folding Reformer, Australia
5.0
Rated on Shopify App StoreFrequently Asked Questions
Everything you need to know about LenoChat — free live chat, AI tools, and multichannel customer support.
What is LenoChat?
LenoChat is an AI-powered live chat and customer communication platform that brings all your customer conversations — website chat, WhatsApp, Instagram, and Facebook Messenger — into one multichannel inbox. It includes a free live chat widget that installs on any website in minutes, an AI chatbot (Leno AI Agent) that automatically answers common customer questions using your knowledge base and product catalog, and an AI Copilot that suggests real-time replies and tone adjustments to help your support team respond faster and more accurately. Founded in 2025 and based in Sydney, Australia, LenoChat is designed for small and mid-size businesses that need enterprise-grade customer support without enterprise costs. It offers three plans — Free ($0/month with 2 agents), Plus ($29/month with 5 agents), and Pro ($39/month with unlimited agents) — all including multichannel support and AI features at no extra charge. LenoChat is rated 5.0 on the Shopify App Store and is available on web, iOS, and Android.
Is LenoChat free to use?
Yes. LenoChat offers a free plan with no credit card required. It includes live chat, the AI chatbot, and basic inbox features. Paid plans unlock additional AI usage, more agents, and advanced integrations.
How does the AI chatbot work?
The Leno AI Agent is trained on your product catalog, website content, help articles, uploaded PDFs, and FAQ entries that you provide through the LenoChat dashboard. Once trained, it automatically answers common customer questions 24/7 across all connected channels — including website chat, WhatsApp, Instagram, and Facebook Messenger. Every AI response includes a reference to the source it used, so your team can verify accuracy at any time. When the AI encounters a question it cannot answer confidently or detects that a customer needs human empathy, it hands the conversation to a live agent with full context and chat history preserved. The AI chatbot supports multiple languages and learns from your Shopify product catalog if connected, enabling it to answer questions about pricing, availability, and product details. The Free plan includes 100 AI replies per month, Plus includes 1,000, and Pro includes 2,000.
Does LenoChat work with Shopify?
Yes. LenoChat has a native Shopify app on the Shopify App Store. It connects live chat to your store so your team can see cart contents, order history, and customer details directly inside the conversation.
Can I connect WhatsApp, Instagram, and other channels?
Yes. LenoChat connects WhatsApp, Instagram, Facebook Messenger, and website live chat into a single inbox. Your team handles all channels from one place without switching between apps.
What is the AI Copilot?
AI Copilot is a real-time assistant built into the reply box. As your agent types, it suggests improved responses, adjusts tone, and rephrases messages. Your team stays in full control — the AI only suggests, never sends.
How is LenoChat different from other live chat tools?
LenoChat combines free live chat, a multichannel inbox, an AI chatbot, and an AI Copilot in one affordable platform — all included from day one with no hidden fees. Unlike competitors such as Tidio, Crisp, or Intercom, LenoChat does not charge separately for AI features or require expensive add-ons for multichannel support. Every plan includes WhatsApp, Instagram, Facebook Messenger, and website chat integration at no extra cost. The AI chatbot and AI Copilot are available on all plans including the free tier, which most competitors restrict to paid plans only. LenoChat also offers transparent per-seat pricing that scales with your team: the Free plan supports 2 agents, Plus supports 5 agents at $29/month, and Pro offers unlimited agents at $39/month. The platform is designed for simplicity — most teams are set up and chatting with customers within 5 minutes, with no coding or developer support required.
Try LenoChat Now.Your team will love the simplicity.Your customers will love the speed.Your growth will prove it.
- No Credit card required
- No software to install
- Instant setup
- No setup fee
- Cancel anytime