The Shopify Support Inbox That Knows Every Order and Product
Install from the Shopify App Store in one click. Leno AI answers shoppers with your live orders, shipping status, and product details — on your site, WhatsApp, Instagram, and Messenger.
Try LenoChat Free
What Is a Shopify Support Inbox?
A Shopify support inbox is a shared workspace where your store's team answers shopper conversations across WhatsApp, Instagram, Facebook Messenger, and live chat on your Shopify site — without copy-pasting order numbers between tabs. LenoChat installs from the Shopify App Store in one click and syncs with your store's orders, shipping, product catalog, and inventory the moment it connects. When a shopper asks "where's my order?" on WhatsApp, the agent or Leno AI already has the answer. When someone asks "do you ship to Germany?" on Instagram, your Shopify shipping zones show up inside the chat. Leno AI Copilot drafts replies from your product catalog and FAQs, and the AI Agent handles common questions — status, policy, sizing — automatically, so your team stays focused on the conversations that close sales. Role-based access, conversation assignment, internal notes, and full chat history give store operators the structure they need as order volume and staff grow. Works with every Shopify theme, no developer required.
Every Shopify Shopper, Every Channel They Use
Shopify shoppers browse from Instagram, ask on WhatsApp, and check out on your site. LenoChat brings every one of those conversations into a single inbox — with your orders, products, and stock already inside it.
Answer shipping questions, pull live order status, and run VIP customer care from one WhatsApp Business number — with every Shopify order a tap away.
Turn DMs from your Shopify ads, product tags, and shop-the-reels into conversations your team can track — with the product already pulled from your catalog.
Facebook Messenger
Recover abandoned Shopify carts and answer returning-shopper questions straight from your Facebook page — no separate tab, no copy-pasted order IDs.
Website Chat
Embed the widget on any Shopify theme and catch shoppers on product pages, cart, and checkout — where buying questions outweigh everything else.
Built for How Shopify Stores Actually Work
Generic support tools leave your order data in another tab. LenoChat puts Shopify orders, tracking, inventory, and product details inside the chat where your shoppers ask about them — so your team answers in seconds instead of minutes, and the same AI that reads your catalog can recommend products while the conversation is still warm.
From Shopify Install to First Recovered Order
LenoChat connects the Shopify data your team needs with the channels shoppers already use. The workflow starts with a simple install, then turns product, order, shipping, return, and cart questions into conversations your team can close without rebuilding its support stack or training agents on another disconnected inbox.
01
Install and Connect Channels
Add LenoChat from the Shopify App Store, connect your chat channels, and place the widget on your storefront without a developer project. Your team works from one inbox while Shopify order and product context stays close to the conversation. That means new agents can answer with store context quickly, owners do not need to maintain separate tools for website chat, social messages, and order questions, and seasonal stores can get ready before traffic spikes.
02
Answer With Catalog and Order Context
When shoppers ask about stock, delivery dates, returns, discount codes, or an existing order, agents can respond with the right context instead of switching tabs. Leno AI uses your store knowledge to draft answers that sound specific to your catalog and policies. The customer gets a faster reply, and your team avoids generic support answers that send shoppers back to the product page to figure things out alone.
03
Recover Carts While Intent Is High
Many abandoned carts begin with an unanswered question about shipping, trust, sizing, stock, payment options, or timing. LenoChat helps your team catch those questions on site, WhatsApp, Instagram, and Messenger before the shopper closes the tab or chooses another store. For Shopify merchants, that makes chat a revenue workflow, not just a support channel that reacts after the sale is already lost.
Why Shopify Merchants Install LenoChat
One install. Every channel. Every order.
ONE-CLICK INSTALL
Live on Your Shopify Store in a Minute
No code, no theme edits, no developer call. Install LenoChat from the Shopify App Store, connect your channels, and start answering shoppers before lunch. Works with every Shopify theme and every Shopify plan, from Basic to Plus.
TURN CARTS INTO ORDERS
Recover Shoppers With Products From Your Catalog
When a shopper hesitates, Leno AI answers the shipping, sizing, or stock question — and surfaces hand-picked products from your Shopify catalog right inside the chat. The recommendation lands while the cart is still open.
Try LenoChat FreeAI THAT KNOWS YOUR STORE
Not a Generic Chatbot. Your Store’s AI.
Leno AI reads your Shopify catalog, pulls live order status, and answers from your own FAQs — not a generic knowledge base. Your shoppers get your store's answers, not someone else's.