Terms and Conditions

Last Updated: November 2025

Welcome to LenoChat! These Terms and Conditions (“Terms”) govern your use of our website, products, and services (“Services”). By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, you may not use our Services.

1. About LenoChat

LenoChat is a customer communication platform that allows businesses to engage with their customers through live chat, integrations with messaging platforms (such as Facebook, WhatsApp, and Instagram), and other communication tools.

2. Definitions

3. Eligibility

You must be at least 18 years old to use our Services. By using the Services, you confirm that you have the legal capacity to agree to these Terms.

4. Account Registration

5. Services Provided

LenoChat offers:
1. Live chat widgets for websites, including integration via JavaScript, Shopify, and WordPress.
2. Messaging platform integrations, including Facebook, Instagram, and WhatsApp.
3. AI-driven features like automated responses and Copilot functionality (coming soon).
4. Tailored enterprise solutions upon request.

6.Subscription Plans

•  Free Trial: We may offer a free trial period for paid plans. After the trial, you will need to subscribe to continue using paid features.
•  Billing: Subscription fees are billed in advance on a monthly or annual basis, depending on your chosen plan.
•  Refunds: Payments are non-refundable, except as required by law or explicitly stated.

We may from time to time revise the subscription fees for our paid plans (including monthly or annual billing) at our discretion. If we increase your plan’s fee, the new price will be applied to your next billing cycle following the date we give you notice of the change. If you do not agree to the new price, you must cancel your subscription before the next billing date.

7. Prohibited Activities

You agree not to:
•  Use the Services for unlawful purposes.
•  Attempt to reverse-engineer, decompile, or disassemble any part of the LenoChat platform.
•  Distribute spam, viruses, or other harmful content

8. Intellectual Property

•  LenoChat retains all rights, title, and interest in the Services, including software, logos, and trademarks.
•  You are granted a non-exclusive, limited license to use the Services as per these Terms.

9. Data Privacy

•  We value your privacy. Please refer to our Privacy Policy for details on how we collect, use, and store your data.
•  By using our Services, you consent to the data practices described in the Privacy Policy.

10. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information shared in the course of using the Services.

11. Liability Disclaimer

LenoChat provides the Services “as is” and does not guarantee uninterrupted access or error-free operation. LenoChat is not liable for indirect, incidental, or consequential damages arising from your use of the Services.

12. Termination

13. Modifications to the Services

LenoChat may update or discontinue parts of the Services at any time. Where feasible, we will provide prior notice of significant changes.

14. Feature Adjustments

LenoChat reserves the right to modify, add, or remove features from any plan, including the Free Plan, at any time. We may also introduce new features that are available to specific plans or paid tiers only. Users will be notified of significant feature changes in advance through the website or by email.

15. Changes to the Terms

LenoChat reserves the right to update these Terms. Significant changes will be communicated through the website or via email. Continued use of the Services after changes constitutes acceptance.

16. Contact Us

If you have any questions or concerns about these Terms, please contact us at:
• Contact: Contact LenoChat Support
• Website: www.lenochat.com