Grow Your Shopify Store with Smarter Customer Support
Connect Shopify with LenoChat to support customers directly from the conversation. View carts, access order details, update shipping information, track deliveries, and answer product questions without leaving the chat.
What is LenoChat for Shopify?
LenoChat for Shopify is a customer messaging and AI chat app that integrates directly with your Shopify store. It connects your products, orders, and customer data to a unified inbox so agents can view carts, look up order status, and access shipping details without leaving the conversation. The AI Agent answers product questions automatically using your synced catalog, while the AI Copilot suggests replies to speed up responses. WhatsApp, Instagram, and Facebook Messenger are supported alongside Shopify chat in one place.
Everything You Need to Support and Sell on Shopify
LIVE CART CONTEXT
See What Customers Are About to Buy
View the items in a customer's cart in real time while chatting. Understand exactly what they're considering and answer product questions, resolve hesitations, or suggest alternatives — all from the same conversation window.
ORDER LOOKUP
Access Order Details Instantly from Chat
Look up any order without leaving the chat. See order status, shipping details, delivery estimates, and customer history right in the inbox. Resolve order issues faster without switching between tools.
AI PRODUCT KNOWLEDGE
Train AI Using Your Shopify Products
Sync your product catalog with LenoChat AI so it can answer product questions accurately. Your AI agent learns product names, descriptions, pricing, and availability to give customers instant, reliable answers.
SMART RECOMMENDATIONS
Recommend the Right Products Automatically
Let AI suggest relevant products based on what customers are asking about. When a customer is browsing or asking for help, Leno AI surfaces the most relevant products from your catalog to help close the sale.
SELF-SERVICE TRACKING
Let Customers Track Orders in the Chat Widget
Customers can check their order status directly in the chat widget — no login required. The self-service tracking feature reduces inbound support volume and gives customers instant answers at any time.
More Features
Leno AI Agent & Copilot
AI-assisted customer support
Leno AI Agent can answer common questions automatically, while Leno AI Copilot suggests replies during live chats to help your team respond faster and more accurately.
Explore Leno AI →One Inbox for All Customer Messages
Multi-channel support, in one place
Manage conversations from your Shopify store, website chat, Instagram, Facebook, and WhatsApp in a single inbox. Your team can respond faster without switching tools.
Learn About One Inbox →Support Customers in Their Language
Built for global customers
Use LenoChat in your preferred language while supporting customers from different regions. Designed to make cross-language communication clearer and more efficient.
View Language Support →Follow our step-by-step installation guide to connect your Shopify store and start chatting with customers in minutes.
See Installation GuideFrequently Asked Questions
What is LenoChat for Shopify?
LenoChat is a customer messaging and AI chat solution that integrates directly with Shopify. It lets you chat with visitors in real time, answer common questions with AI, and manage all conversations from one inbox.
How do I install LenoChat on my Shopify store?
Install LenoChat from the Shopify App Store in 3 simple steps: install the app, connect your store, and add the chat widget to your storefront. No coding required.
Does LenoChat sync my Shopify products and orders?
Yes. LenoChat can sync your product data so AI can answer product-related questions. Order details are available to agents (and selected AI features) depending on your plan.
Can LenoChat AI answer customer questions automatically?
Yes. LenoChat AI can answer common questions, suggest replies to agents, and recommend products based on your Shopify catalog. You stay in control — agents can review, edit, or ignore AI suggestions.
Will LenoChat slow down my Shopify store?
No. The LenoChat widget is lightweight and loads asynchronously. It does not affect your store's performance or page speed scores.
Can I use LenoChat with other channels besides Shopify?
Yes. LenoChat works across website live chat, Instagram, Facebook Messenger, and WhatsApp — all in one inbox alongside your Shopify conversations.
Is LenoChat suitable for small Shopify stores?
Yes. LenoChat is built for small and growing businesses. You get the essential features without a complex setup or enterprise pricing.
Does LenoChat support multiple agents?
Yes. You can add team members, assign roles, and manage permissions. All agents see conversations, customer details, and chat history in real time.
What happens outside of chat operating hours?
LenoChat can show an offline form, collect customer emails, and let AI answer basic questions while your team is away. You can follow up from the inbox later.
Can I customize the chat widget on my Shopify store?
Yes. You can customize widget colors, style, greeting messages, position on the page, and language to match your brand.
Is LenoChat free?
Yes. LenoChat has a free plan with core features included. Paid plans unlock higher AI usage limits, supervision tools, and deeper Shopify data access.
Available on iOS and Android
The Mobile App is Here
Grow Your Shopify Storewith Smarter Conversations.
Go to Shopify App StoreNo Credit card requiredNo software to installInstant setupNo setup feeCancel anytime