LenoChat allows you to specify your company’s chat operating hours, ensuring that customer inquiries are handled during your support team’s available hours. If you enable operating hours, your LenoChat widget will only be online during the designated operating hours. Incoming chats will be listed in the ‘Queued’ list, waiting to be served by an available agent.

The state of the chat widget after operating hours depends on the preferences set by the admin in Settings > Chat Widget > Offline Message. It can either be hidden, where the live chat widget is only visible on the website during operating hours, or go to an offline state, where an offline form or message is displayed outside the operating hours.

Any chat that remains in the ‘Queued’ list will continue to wait until an agent manually serves it, even after operating hours.

Yes, visitors have the option to leave messages using the offline form even after our chat operating hours. This allows them to reach out and share their inquiries or concerns.

To change your company’s brand logo in the chat widget, follow these steps:

1. Go to the Settings menu.
2. Select “Chat Widget” and then choose “Appearance”.
3. In this section, you can specify the company logo that will appear in the Chat Widget.
4. Ensure that the logo you upload is in JPG or PNG format.

We provide two options. You can choose to have the offline form messages directed to a designated email address, ensuring you receive them in your inbox. Alternatively, you can access and review the offline messages within the offline list available in the chat section of LenoChat.

To add a new teammate to LenoChat, follow these steps:

1. Access the Users section located on the left side of the LenoChat menu bar.
2. Click the “Invite Users” button.
3. Type in or paste the email addresses of the people you want to invite to join LenoChat.

This will send them email invitations to join the LenoChat platform.

Yes, as an admin, you can delete agents or admins in the Users section. To delete a user, follow these steps:

1. Access the ‘Users’ section on the left side of the LenoChat menu bar.
2. Click the three dots icon next to the agent or admin you want to delete.
3. Select “Delete User” from the drop-down list.
4. Confirm your decision in the pop-up window. Once deleted, the user will lose access to the LenoChat platform, and their account will be removed from the users’ list.

To set an agent profile photo, follow these steps:

1. Click on your name in the top menu.
2. Select “Change your profile picture” from the drop-down list.
3. A pop-up window will open, allowing you to upload a new picture.
4. You can set your profile picture by either dragging and dropping the image or browsing your files to select the desired photo.

You can change your current password by navigating to the password section within the profile settings.

To access your profile settings, follow these steps:

1. Click on your name in the top menu.
2. Select “Profile Settings” from the drop-down list.

Unfortunately, it is not possible to change an agent’s email address directly. In order to update the login email, the owner or administrator should create a new agent account in the User section and proceed to set up the new email. Once the new account is established, the old email’s account can be deleted accordingly.

For owners seeking to modify their login email, the recommended process is to first create a new agent account using the desired email address. Then, transfer ownership to the new account before proceeding to delete the old one.

To transfer ownership of the account, follow these steps:

1. Go to the Settings section.
2. Look for the option “Delete Account/Change Account Owner.”
3. Select this option to initiate the ownership transfer process.
4. By transferring ownership, you will become an admin while granting ownership to the designated agent.