Use Leno AI
Configure AI-powered automated responses to handle customer questions around the clock.
Leno AI Multi-Language Support
Leno AI detects each visitor's language and replies natively — no manual switching, no translation delays, no lost customers.
View articlesSetting Up Leno AI Agent Chatbot
Activate Leno AI Agent to handle visitor conversations automatically — answer questions, share information, and escalate to humans when needed.
View articlesLeno AI Frequently Asked Questions
Leno AI is LenoChat's built-in AI layer — combining an automated chatbot (Leno AI Agent) and an in-chat writing assistant (Leno AI Copilot) — to help you handle customer conversations faster and smarter. This FAQ covers the questions users ask most about activation, knowledge base training, AI credits, handoff rules, guidance settings, and multi-language support.
View articlesWhat Happens When a Visitor Asks for a Human Agent?
Learn how Leno AI detects when a visitor wants a human and automatically hands the conversation off to your team.
View articlesTraining Leno AI with Your Knowledge Base
Add website URLs, PDFs, and Q&A entries to train Leno AI with your business knowledge — so it answers customers accurately.
View articlesChatbot Message Templates
Define the exact words Leno AI uses for greetings, fallbacks, handovers, and goodbyes — so every conversation stays on-brand.
View articlesLeno AI Explained: What It Is and How It Works
Leno AI is LenoChat's native AI support agent that automatically responds to incoming customer messages 24 hours a day using your help articles, FAQs, and past conversations as its knowledge base. When a question falls outside its knowledge or a visitor specifically requests a human, Leno AI transfers the conversation to your team with full context preserved.
View articlesUnderstanding AI Conversations and Limits
Understand what counts as an AI conversation, how monthly limits apply per plan, and what happens when your allowance runs out.
View articlesUnderstanding the Leno AI Dashboard
Track AI reply usage, review unanswered questions, and monitor knowledge sources from one central dashboard.
View articlesAI Guidance Settings
Guidance is a set of controls that shape how Leno AI communicates with your visitors. Instead of a generic chatbot voice, you can train your AI Agent to sound exactly like your brand — choosing the right tone, controlling how long responses are, whether to use emojis, and defining custom vocabulary or communication rules that the AI must follow in every conversation.
View articlestitle
intro
View articles