Managing Your Profile & Availability
Keep your agent status and personal settings up to date to stay in control of how you're seen by teammates and customers. In this guide, you'll learn how to update your chat status, profile picture, and account settings.
🔄 Updating Your Chat Status
Set your availability with one click from the bottom-left profile icon.
✅ Available: You're online and ready to receive chats instantly.
✅ Busy: You'll receive chat requests, but must manually accept them.
✅ Offline: You won't receive any new chats until you're back online.
🖼 Updating Your Profile Picture
✅ Click your profile icon in the navigation bar (bottom-left)
✅ Select “Change your profile picture”
✅ Upload a clear and friendly image that represents you
⚙️ Personal Profile Settings
From your profile dropdown, access:
✅ View Personal Info: Full name, job title, email, and role
✅ Password: Update your login password anytime
✅ Notifications: Customise how and when you're alerted to new chats
Note: Agents can view their info but cannot edit role or email
✅ Why It Matters
Keeping your profile updated and your status accurate:
• Improves transparency for team collaboration.
• Keeps customer communication smooth and professional.
• Helps your workspace feel more personalized and organized.
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