Simple, Transparent Pricing

The Free plan includes 2 team members, unlimited chats, 100 AI replies per month, AI Knowledge Base (2 PDFs, 4 URLs, 10 FAQs), live chat widget for any website, integrations with Facebook, Instagram, WhatsApp, and Shopify, 30-day chat history, file sharing, and custom chat widget design.

AI replies include both Leno AI Agent (automated chatbot replies) and AI Copilot (agent assistance suggestions). Each AI-generated response counts toward your monthly limit. Free plan includes 100 AI replies, Plus plan includes 1,000 AI replies, and Pro plan includes 2,000 AI replies per month.

Yes, you can upgrade or downgrade your plan at any time. When you upgrade, you'll get immediate access to the new features. When you downgrade, changes will take effect at the start of your next billing cycle.

When you reach your monthly AI reply limit, the AI Agent and Copilot features will pause until your limit resets on your next billing date. Your live chat will continue to work normally — agents can still respond manually without any interruption. If you're on a paid plan (Plus or Pro), you can purchase additional AI replies as an add-on at any time. Add-on purchases are not available for the Free plan.

AI Agent is an automated chatbot that responds to customers on your behalf using your knowledge base. AI Copilot assists your human agents by suggesting replies, rephrasing messages, and adjusting tone — helping them respond faster while maintaining a personal touch.

Yes, if you're on a Plus or Pro plan, you can purchase additional AI replies as an add-on anytime you need more. Add-on purchases are not available for Free plan users — upgrade to a paid plan to access this option.

AI Copilot Tone & Rephrase is a Pro-only feature that helps agents refine their messages before sending. You can adjust the tone of your response to match the conversation — choose from Friendly, Casual, or Professional. You can also rephrase your message for better clarity. Unlike AI replies, Tone & Rephrase does not count toward your monthly limit.

The Free plan includes 2 team members (chat agents). The Plus plan includes 5 team members. The Pro plan includes unlimited team members, making it ideal for larger or growing teams.

Free plan stores chat history for 30 days. Plus plan stores chat history for 6 months. Pro plan stores chat history for 12 months. You can access and review past conversations within your storage period.

No, you can sign up for the Free plan without a credit card. Start using LenoChat immediately with no commitment.

All plans include integrations with Facebook Messenger, Instagram DMs, WhatsApp, Shopify, and WordPress. You can also add the live chat widget to any website using a simple copy-paste code snippet.

Yes, we offer Custom Enterprise Solutions for large organisations with unique needs. This includes seamless CRM and database integration, unlimited AI-assisted responses, and tailored features that scale with your business. Contact us to discuss your requirements.