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什么是 LenoChat？
LenoChat 是一款 AI 驱动的客户沟通平台，可将网站实时聊天、WhatsApp、Instagram 和 Facebook Messenger 统一到一个收件箱中。它结合了可即时回答客户问题的 AI 聊天机器人，以及帮助客服团队更快、更准确回复的 AI Copilot，让中小企业无需承担企业级成本，也能提供企业级客户支持。
- 平台可用性
- 99.9%
- 支持渠道
- 5+
- 服务企业数
- 1,000+
- Shopify 评分
- 5.0 / 5
让每个人都获得更好的支持体验
面向客户
更快解决问题，更满意的客户
随时即时获得帮助。客户能快速收到常见问题答案，必要时也能顺畅转接给真人，因此问题解决更快、体验更少挫败。
Leno AI Agent
7×24 小时即时答复。AI 能准确处理日常问题，让客户无需等待，从第一条消息起就更快推进对话。
关键时刻的人工接手
当需要同理心或判断力时，真人会在合适时机介入，无需客户重复问题即可平滑衔接。
面向支持团队
更少压力，更好的回复
AI Copilot 实时给出回复建议，并帮助调整语气或改写消息，让客服在完全掌控之下更快、更自信地响应。
退款一般需要多长时间到账？
由 AI Copilot 提供建议
在我们收到并核查您的退货后，会立即为您处理退款。退款将原路退回到您最初的支付方式。大多数退款会在 3 到 5 个工作日内到账，具体取决于您的银行处理速度。处理完成后我们会第一时间通知您。
每段对话，一个统一收件箱
无需频繁切换标签页，也不会丢失消息。网站聊天、WhatsApp、Instagram 和 Messenger 都集中在一个地方，让客服更专注、响应更快。
AI Copilot，就在回复框里
用更少精力写出更好的回复。获得 AI 回复建议和语气优化，同时由您决定最终发送内容。
简单问题交给 AI Agent
让客服把精力集中在真正重要的事情上。当对话需要人工判断时，客服可以带着完整上下文接手。
面向管理者
用现有团队完成更多工作
在不增加成本的情况下扩展支持能力。AI Agents 处理重复问题，AI Copilot 帮助客服更快、更好地回复，让团队专注于高价值对话。
更快回复带来信任和忠诚度
快速而稳定的回复能建立客户信任、提升留存率，并促进重复购买。
更低成本，可预期增长
在不增加人手的情况下服务更多客户。简单透明的价格，随着业务增长依然可负担。
更健康的团队，更好的结果
客服压力更小，倦怠更少。更专注、更高效，团队生产力也更高。
看看 LenoChat 如何运作
快速了解一段对话从开始到结束的完整流程。看看 LenoChat 如何把所有渠道整合到一个收件箱里，用 AI 处理常见问题，并在关键时刻交给真人处理。
支持 iOS 和 Android
移动应用已上线
深受成长型企业信赖
“LenoChat彻底改变了我们处理客户支持的方式。我们从在五个不同平台上遗漏消息，变成了在几分钟内从一个收件箱回复所有消息。我们的响应时间缩短了70%，客户也注意到了这一变化。”
Henry Safak
创始人, Rising Rides
“我们过去经常在Instagram、WhatsApp和网站聊天之间丢失对话。LenoChat将所有渠道整合在一起，AI副驾驶帮助我们的小团队更快地回复，而且不会听起来像机器人。感觉就像一夜之间我们的支持团队翻了一倍。”
Henry Hudson
CEO, InnoPlanet
“Incredible value. I'm paying less than before but finally have all the features I couldn't afford on other platforms. LenoChat is a game-changer for my workflow.”
Veltrix
E-commerce, Veltrix, South Africa
“I was hesitant to add live chat because I can't be online all the time, but this makes it really easy. The AI handles most enquiries and only passes them to me when needed. With the contact form, I can just reply by email when I'm available. Highly recommend this if you're looking for an affordable but powerful chat tool.”
Junction Accessories
E-commerce, Junction Accessories, US
“100% recommend! I'm really happy with this chat tool. I love how the AI filters messages before handing them over to me. I used to get a lot of spam chats, but the pre-filled form has made a huge difference. Thanks, LenoChat!”
Barskyventure
E-commerce, Barskyventure, US
“We've tried quite a few AI chat tools for our Shopify store, and LenoChat has honestly been one of the best so far. Setup was simple, the interface is clean and easy to use, and the pricing is refreshingly transparent. What you see is what you get, which is rare with a lot of AI tools. What really stood out for us is how well the AI works alongside live chat. When the AI can't answer something (which is rare), the handover to a real person is smooth and doesn't feel clunky at all. It also connects to the major social platforms, so everything comes into one place instead of juggling multiple inboxes.”
Pixel Burn Custom Laser
E-commerce, Pixel Burn Custom Laser, Australia
“For a free app, this has everything you need to keep the conversation going with customers. The order tracking section is super helpful, and having the social media icons right on the chat widget makes it so easy for people to reach out to us. It's a great way to keep everything in one place!”
Glow Troupe
E-commerce, Glow Troupe, Pakistan
“It's an amazing tool and it has increased our sales. It answers customer questions and provides product information automatically. I can easily review customer questions and AI responses. It's flexible and offers many useful features. Highly recommended.”
FAKHSTORE
E-commerce, FAKHSTORE, Saudi Arabia
“This app is excellent for consolidating chats from Shopify, WhatsApp, Instagram, and Facebook in one unified inbox. The AI suggestions speed up responses, and having order/cart info directly in the chat makes support way more efficient. Great value, especially on the free plan.”
Usgirlzpop
E-commerce, Usgirlzpop, United States
“I run my store mostly on my own and can't be online all the time. LenoChat handles the basic questions and captures messages so I can review them when I have time. It takes pressure off without needing constant attention.”
Mój sklep
E-commerce, Mój sklep, Poland
“We've had a great experience using Lenochat. It's super rare to find a tool that actually does what it says it will without charging a fortune. If you need a solid chat app, I'd 100% recommend checking it out.”
Frella Canada
E-commerce, Frella Canada, Canada
“Very easy to use for live chat and automated replies. The mobile app lets me see customers questions even when I'm not in the office. Leno AI answers product questions with high accuracy. I really enjoy using the tool.”
Your Folding Reformer
E-commerce, Your Folding Reformer, Australia
“LenoChat彻底改变了我们处理客户支持的方式。我们从在五个不同平台上遗漏消息，变成了在几分钟内从一个收件箱回复所有消息。我们的响应时间缩短了70%，客户也注意到了这一变化。”
Henry Safak
创始人, Rising Rides
“我们过去经常在Instagram、WhatsApp和网站聊天之间丢失对话。LenoChat将所有渠道整合在一起，AI副驾驶帮助我们的小团队更快地回复，而且不会听起来像机器人。感觉就像一夜之间我们的支持团队翻了一倍。”
Henry Hudson
CEO, InnoPlanet
“Incredible value. I'm paying less than before but finally have all the features I couldn't afford on other platforms. LenoChat is a game-changer for my workflow.”
Veltrix
E-commerce, Veltrix, South Africa
“I was hesitant to add live chat because I can't be online all the time, but this makes it really easy. The AI handles most enquiries and only passes them to me when needed. With the contact form, I can just reply by email when I'm available. Highly recommend this if you're looking for an affordable but powerful chat tool.”
Junction Accessories
E-commerce, Junction Accessories, US
“100% recommend! I'm really happy with this chat tool. I love how the AI filters messages before handing them over to me. I used to get a lot of spam chats, but the pre-filled form has made a huge difference. Thanks, LenoChat!”
Barskyventure
E-commerce, Barskyventure, US
“We've tried quite a few AI chat tools for our Shopify store, and LenoChat has honestly been one of the best so far. Setup was simple, the interface is clean and easy to use, and the pricing is refreshingly transparent. What you see is what you get, which is rare with a lot of AI tools. What really stood out for us is how well the AI works alongside live chat. When the AI can't answer something (which is rare), the handover to a real person is smooth and doesn't feel clunky at all. It also connects to the major social platforms, so everything comes into one place instead of juggling multiple inboxes.”
Pixel Burn Custom Laser
E-commerce, Pixel Burn Custom Laser, Australia
“For a free app, this has everything you need to keep the conversation going with customers. The order tracking section is super helpful, and having the social media icons right on the chat widget makes it so easy for people to reach out to us. It's a great way to keep everything in one place!”
Glow Troupe
E-commerce, Glow Troupe, Pakistan
“It's an amazing tool and it has increased our sales. It answers customer questions and provides product information automatically. I can easily review customer questions and AI responses. It's flexible and offers many useful features. Highly recommended.”
FAKHSTORE
E-commerce, FAKHSTORE, Saudi Arabia
“This app is excellent for consolidating chats from Shopify, WhatsApp, Instagram, and Facebook in one unified inbox. The AI suggestions speed up responses, and having order/cart info directly in the chat makes support way more efficient. Great value, especially on the free plan.”
Usgirlzpop
E-commerce, Usgirlzpop, United States
“I run my store mostly on my own and can't be online all the time. LenoChat handles the basic questions and captures messages so I can review them when I have time. It takes pressure off without needing constant attention.”
Mój sklep
E-commerce, Mój sklep, Poland
“We've had a great experience using Lenochat. It's super rare to find a tool that actually does what it says it will without charging a fortune. If you need a solid chat app, I'd 100% recommend checking it out.”
Frella Canada
E-commerce, Frella Canada, Canada
“Very easy to use for live chat and automated replies. The mobile app lets me see customers questions even when I'm not in the office. Leno AI answers product questions with high accuracy. I really enjoy using the tool.”
Your Folding Reformer
E-commerce, Your Folding Reformer, Australia
5.0
Shopify应用商店评分常见问题
关于 LenoChat 你需要了解的一切 —— 免费实时聊天、AI 工具和多渠道客户支持。
什么是 LenoChat？
LenoChat 是一款 AI 驱动的实时聊天和客户沟通平台，可将网站聊天、WhatsApp、Instagram 和 Facebook Messenger 等所有客户对话统一到一个多渠道收件箱中。它包含可在几分钟内安装到任何网站上的免费实时聊天组件、可根据您的知识库和商品目录自动回答常见问题的 AI 聊天机器人（Leno AI Agent），以及可提供实时回复建议和语气调整、帮助支持团队更快更准确回复客户的 AI Copilot。LenoChat 于 2025 年在澳大利亚悉尼创立，专为希望以非企业级成本获得企业级客户支持的中小企业而打造。它提供三种套餐 —— Free（月付 $0，2 位客服）、Plus（月付 $29，5 位客服）和 Pro（月付 $39，客服不限）—— 所有套餐都包含多渠道支持和 AI 功能，且无需额外付费。LenoChat 在 Shopify App Store 上评分为 5.0，并可在 Web、iOS 和 Android 上使用。
LenoChat 可以免费使用吗？
可以。LenoChat 提供无需信用卡即可开始使用的免费套餐，其中包含实时聊天、AI 聊天机器人和基础收件箱功能。付费套餐可解锁更高的 AI 用量、更多客服席位和更高级的集成功能。
AI 聊天机器人是如何工作的？
Leno AI Agent 会根据您通过 LenoChat 控制台提供的商品目录、网站内容、帮助文档、上传的 PDF 和 FAQ 条目进行训练。训练完成后，它可以在网站聊天、WhatsApp、Instagram 和 Facebook Messenger 等所有已连接渠道中，全天候自动回答常见客户问题。每一条 AI 回复都会附带其使用的来源引用，方便您的团队随时核验准确性。当 AI 遇到无法自信回答的问题，或判断客户需要人工同理心时，它会在保留完整上下文和聊天记录的前提下，将对话转交给人工客服。该 AI 聊天机器人支持多种语言；如果已连接 Shopify，还能从 Shopify 商品目录中学习，回答有关价格、库存和商品详情的问题。Free 套餐每月包含 100 条 AI 回复，Plus 为 1,000 条，Pro 为 2,000 条。
LenoChat 支持 Shopify 吗？
支持。LenoChat 在 Shopify App Store 上提供原生 Shopify 应用。它可将实时聊天连接到您的商店，让团队直接在对话界面中查看购物车内容、订单历史和客户信息。
我可以连接 WhatsApp、Instagram 和其他渠道吗？
可以。LenoChat 可将 WhatsApp、Instagram、Facebook Messenger 和网站实时聊天统一到一个收件箱中。团队无需在不同应用之间切换，就能在一个地方处理所有渠道。
什么是 AI Copilot？
AI Copilot 是内置在回复框中的实时助手。客服输入时，它会建议更好的回复、调整语气并改写消息。最终控制权始终在您的团队手中 —— AI 只负责建议，绝不会自动发送。
LenoChat 与其他实时聊天工具有什么不同？
LenoChat 将免费实时聊天、多渠道收件箱、AI 聊天机器人和 AI Copilot 集成在一个价格合理的平台中，从第一天起就全部提供，没有隐藏费用。与 Tidio、Crisp 或 Intercom 等竞品不同，LenoChat 不会单独为 AI 功能收费，也不会要求您为多渠道支持购买昂贵附加组件。每个套餐都包含 WhatsApp、Instagram、Facebook Messenger 和网站聊天集成，且无需额外付费。AI 聊天机器人和 AI Copilot 在所有套餐中都可用，包括免费层，而大多数竞品通常只在付费套餐中提供这些能力。LenoChat 还提供透明的席位定价，并能随着团队规模扩展：Free 套餐支持 2 位客服，Plus 套餐每月 $29 支持 5 位客服，Pro 套餐每月 $39 提供不限数量的客服。该平台以简洁易用为设计核心，大多数团队无需编写代码，也无需开发人员协助，即可在 5 分钟内完成设置并开始与客户沟通。