Chat Operating Hours
This guide explains how operating hours work in LenoChat and how to set them for your business. Use this page if you want your chat widget to follow your working schedule and show an offline form outside those hours.
🕘 What Operating Hours Mean
Operating hours tell LenoChat when your team is available for live chat.
• During your hours: visitors can start a live chat.
• Outside your hours: your offline settings apply.
• If operating hours are turned off: your chat widget stays active 24 hours a day.
You can choose the days you work and set the time range for each day.
🌟 Where Operating Hours Apply
Operating hours control:
• When the chat widget shows you as available.
• When the offline message or offline form appears.
• When incoming messages go to your queue.
Your settings apply based on the timezone you select.
🤖 Leno AI and Operating Hours
AI can respond at any time, even outside your operating hours. Here is how it behaves:
Outside operating hours
✅ AI replies first.
✅ If AI cannot answer or the visitor asks for a human, LenoChat shows your offline form.
Inside operating hours
✅ AI replies first.
✅ If the visitor needs a human, the chat is sent to your queue.
This helps you stay responsive without keeping staff online.
🛠️ How to Set Operating Hours
1. Go to Operating Hours
Open LenoChat and click Chat Operating Hours in your settings menu.
2. Check your timezone
Your schedule works according to the timezone shown at the top of the page.
Click change if you need to update it.
3. Turn on Operating Hours
Use the toggle at the top of the page.
If you turn it off, LenoChat stays active all day and night.
4. Select your working day
Tick the days your team is available.
Unchecked days are completely disabled.
5. Set your working hours
Drag the blue time bar to choose your start and end time.
If a day is enabled but the bar covers zero hours, LenoChat will mark it as Closed All Day.
6. Save your changes
Your chat widget will follow your schedule immediately.
🌍 Setting Your Timezone
✅ Your current timezone is shown at the top right of the operating hours page
✅ To update it, go to Settings > Company Settings > Timezone
✅ Select the correct timezone for accurate scheduling
👀 What Visitors See
Inside your hours:
✅ The chat widget appears as active.
✅ Messages can go directly to your team or AI.
Outside your hours:
✅ The widget follows your offline settings:
• show offline message
• show offline form
• or hide the widget
You can update these options in
Offline settings
🪄 Tips for Accurate Scheduling
• Set your timezone before setting hours.
• Make sure each enabled day has real working hours.
• If you rely heavily on AI, keep your offline form available at all times.
• Do not use overlapping hours unless your team works across shifts.
Frequently Asked Questions
Turn off operating hours. Your chat widget stays always active.
Keep operating hours on. AI responds outside your hours and escalates to the offline form.
No. Operating hours follow your business timezone.
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