Chat Operating Hours
Chat Operating Hours
🌤 Chat Operating Hours Overview
Set your company’s availability so your chat widget is only active during working hours. This helps manage customer expectations and improves your team's efficiency. You can define hours for each day of the week, and control what happens outside these hours using your offline settings.
🕘 During Chat Operating Hours
✅ The chat widget is online and visible on your website
✅ Customers can start new chats
✅ New messages go into the ‘Queued’ list for agents to pick up
🌙 After Chat Operating Hours
✅ Agents can continue existing conversations
✅ Widget behaviour follows your offline settings
🛠️ How to Set Operating Hours
✅ Go to Settings > Chat Operating Hours
✅ Turn on the toggle at the top of the page
✅ Use the sliders to set start and end times for each day
✅ Days with no availability can be unticked
✅ Click Save to apply your hours
Note: When operating hours is off, the chat operates 24/7 by default.
🌍 Setting Your Timezone
✅ Your current timezone is shown at the top right of the operating hours page
✅ To update it, go to Settings > Company Settings > Timezone
✅ Select the correct timezone for accurate scheduling
💬 After-Hours Widget Behaviour
Your widget will follow your
Offline settings:
✅ Hide the Widget: Prevent any chat interaction outside hours
✅ Display Offline Message: Show a static message to visitors
✅ Show Offline Form: Let users leave their name, email and message
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