Creating Your Account

April 15, 2026

Set up your LenoChat workspace with a guided wizard — from email sign-up to your first live chat session.

What You Will Need Before You Start

Creating a LenoChat account takes under five minutes. Before you begin, make sure you have the following details ready. Having these on hand means you can move through the sign-up wizard without interruptions and get your workspace fully configured from the very first login.

A valid business email address — LenoChat sends a verification link to this address, so it must be an inbox you can access immediately. If you use a personal email, the verification email is still sent, but we recommend using a business email for professional workspace management.
A secure password of at least 8 characters — your password protects your entire workspace and all conversations within it. Choose something strong that you have not used on other services.
Your company website URL — LenoChat uses this to pre-configure your chat widget domain and to help Leno AI understand the context of your business from the start.
Your first name, last name, and company name — these appear in your agent profile and in the workspace settings, and are visible to visitors when your team handles chats.
A rough idea of your company type, industry, and team size — the sign-up wizard asks for these details to personalise your experience and suggest the right plan for your needs.

Step 1 — Visit LenoChat and Open the Sign-Up Page

The LenoChat registration page is the starting point for every new account. You do not need to request a trial, contact sales, or provide payment details — every new account starts on a free plan with no credit card required. The sign-up flow is entirely self-serve and available 24 hours a day, 7 days a week.

Step 1: Open your web browser and navigate to lenochat.com. The homepage displays a prominent call-to-action to get started.
Step 2: Click the Get Started Free button. This navigates you to the sign-up wizard at app.lenochat.com. You can also reach the registration page by clicking Log In and then selecting the sign-up link on the login screen.
Step 3: The wizard opens on the first step — entering your credentials. The page is titled Join Now and presents three fields: Email, Password, and Your Company Website.

Step 2 — Enter Your Email, Password, and Website

The first step of the wizard collects your login credentials and your company website. All three fields are required. LenoChat validates your email address in real time — if the email is already associated with an existing account, you are immediately notified and prompted to log in instead. This prevents duplicate accounts and makes it easy to recover an existing workspace if you have previously registered.

Step 1: Enter your business email address in the Email field. The email must follow standard email format (e.g. you@yourcompany.com). LenoChat checks instantly whether the email is already registered to an existing account.
Step 2: Enter a password in the Password field. Your password must be at least 8 characters long. There is no maximum length. Longer, randomly generated passwords are strongly recommended to protect your workspace.
Step 3: Enter your company website in the Your Company Website field. The website must be a valid URL containing a domain name with at least one dot (e.g. yourcompany.com or www.yourcompany.com). If you enter a URL without a protocol, LenoChat automatically prefixes it with https://. If you enter just a domain name without www, LenoChat automatically adds www. before saving.
Step 4: Click Get Started Free. LenoChat validates all three fields before proceeding. If any field fails validation, an inline error message appears below the relevant field describing exactly what needs to be corrected.

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Tip: Use your work email address rather than a personal one. LenoChat associates all workspace billing, admin notifications, and team invitations with the owner's email. Using a personal email can create complications if the workspace is later managed by a different team member or if you need to update your account details.

Step 3 — Enter Your Name

The second step asks for your first and last name. These are used to create your agent profile within the workspace. Your name appears to visitors when you are actively chatting with them, and it appears in the team management panel for workspace admins. Both fields are required — you cannot proceed without completing both your first and last name.

Step 1: The page is titled Hello, What is Your Name? and shows a friendly welcome prompt.
Step 2: Enter your first name in the First Name field. This is the name that will appear in visitor-facing chat conversations.
Step 3: Enter your last name in the Last Name field. The combination of first and last name creates your full display name across the LenoChat platform.
Step 4: Click Next to proceed. Your job title is automatically set to Owner for account creators, reflecting that the first user to register is always granted Owner-level permissions.

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Step 4 — Enter Your Company Name

The third step asks for the name of your business. Your company name is used as the workspace identifier within LenoChat and appears in billing documents, your chat widget branding, and team invitation emails sent to colleagues. It can be updated later from the workspace settings if your branding changes, so there is no need to worry about getting it exactly right at sign-up.

Step 1: The page is titled What's Your Company Name? with the prompt Share the name of your business.
Step 2: Enter your full company or brand name in the provided field. Use the name as it should appear to customers and team members — proper capitalisation applies.
Step 3: Click Next to proceed to the business type selection step.

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Step 5 — Select How Your Business Works

The fourth step asks you to describe the primary nature of your business. This helps LenoChat pre-configure features and suggests the most relevant integrations for your workspace. There are three options to choose from. Select the one that best describes your primary revenue model — you can always adjust related settings later from the workspace configuration panel.

Offer Services — Select this if your business primarily provides services to clients, such as consulting, design, development, legal, healthcare, marketing, or any professional service delivery. This option optimises LenoChat's defaults for service-oriented workflows, such as appointment booking queries and project-based customer support.
Online Store — Select this if your business sells physical or digital products through an e-commerce platform. This option is recommended for Shopify merchants, WooCommerce stores, and any retailer with a transactional customer journey. Choosing this unlocks additional e-commerce integrations during onboarding.
Something Else — Select this if neither of the above options accurately describes your business. This covers SaaS companies, non-profits, educational institutions, media brands, and any business model not captured by the first two options.
Step 1: Click on the tile that best represents how your business operates.
Step 2: Click Next to proceed. The page is titled How Does Your Business Work?

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Step 6 — Select Your Industry

The fifth step asks you to select the industry that best describes your business. LenoChat uses this information to personalise the Leno AI chatbot's knowledge base suggestions and to calibrate the platform's default response templates for your sector. Select the option that most closely matches your primary industry even if it is not an exact fit — you can fine-tune Leno AI's knowledge and tone after account creation.

Ecommerce / Retail — Online and offline retail, product sales, marketplace sellers.
Technology / IT — Software development, IT services, SaaS products, tech startups.
Healthcare / Wellness — Medical practices, wellness clinics, fitness, mental health.
Education / Training — Schools, online courses, tutoring, corporate training.
Finance / Insurance — Financial advisory, banking, insurance products, accounting.
Travel / Hospitality — Hotels, travel agencies, tour operators, restaurants.
Legal / Marketing / Consulting — Professional services, agencies, consultancies.
Manufacturing / Logistics — Production, supply chain, warehousing, distribution.
Other — Any industry not listed above.
Step 1: Click the tile representing your industry. The page is titled What's Your Company's Industry?
Step 2: Click Next to proceed to the team size step.

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Tip: Choose your industry carefully — it influences which Leno AI knowledge base templates are recommended during onboarding. A more accurate industry selection means less manual customisation needed after sign-up. If you operate across multiple industries, choose the one that generates the most customer support volume.

Step 7 — Select Your Company Size

The sixth and final data-collection step asks for your company size by number of employees. This helps LenoChat recommend the right plan tier and configure the right number of agent seats for your workspace. Select the band that best represents your current headcount across your entire company, not just the customer support team. There are six size bands to choose from.

Micro — 1 to 5 employees. Ideal for solo operators and very small teams who need a professional live chat solution without complexity.
Small — 6 to 10 employees. Suited for growing teams where a few dedicated support agents manage chat volume.
Startup — 11 to 49 employees. For scaling businesses that need multi-agent workflows and team inbox management.
Medium — 50 to 199 employees. Businesses with dedicated customer support teams needing advanced routing, reporting, and integrations.
Large — 200 to 999 employees. Enterprise-level features including advanced analytics, SLA management, and priority support.
Enterprise — 1,000 or more employees. Full enterprise capabilities with custom onboarding and dedicated account management.
Step 1: Click the tile that matches your company's headcount. The page is titled How Many People Work at Your Company?
Step 2: Click Get Started. This submits the complete sign-up form and creates your LenoChat workspace.

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Company Size Reference Table

Use the table below as a quick reference for the six company size bands available during sign-up and what each band means for your team configuration.

Band	Headcount	Best For
Micro	1–5 employees	Solo operators, freelancers, very small teams
Small	6–10 employees	Small teams with a few dedicated agents
Startup	11–49 employees	Scaling companies with growing support needs
Medium	50–199 employees	Established companies with dedicated support departments
Large	200–999 employees	Large businesses needing advanced routing and reporting
Enterprise	1,000+ employees	Global organisations with complex support requirements

Email Verification

After you click Get Started on the final step of the wizard, LenoChat creates your workspace and sends a verification email to the address you provided. The final screen of the wizard confirms this with the message We sent an email to {your address} and asks you to check your inbox to verify. You must verify your email before you can access the full LenoChat dashboard. Verification links are valid for 24 hours from the time the email is sent.

Step 1: Check your email inbox for a message from LenoChat. The subject line will reference your account activation or email verification.
Step 2: Open the email and click the verification link or button. This link is unique to your account and expires after 24 hours.
Step 3: Your browser opens and your email address is marked as verified in the LenoChat system. Your account is now fully activated.
Step 4: You are automatically redirected to the LenoChat dashboard. On your first login, the is_first_login flag triggers a brief onboarding flow that guides you through installing your chat widget and configuring your workspace settings.
If you do not receive the verification email within a few minutes, check your spam or junk folder. You can also request a new verification email by clicking the Resend Email link on the confirmation screen. The resend link is displayed below the confirmation message as Didn't receive an email? followed by Resend Email.

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Your Account Role and Default Settings

The first user to create a workspace is always assigned the Owner role. As the Owner, you have the highest level of permissions in LenoChat — you can invite team members, manage billing, configure all workspace settings, and access every feature available on your plan. Your job title is set to Owner by default. You can update your display name, job title, profile photo, and other personal details from Profile Settings at any time after sign-up.

Role: Owner — The account creator receives Owner-level permissions automatically. Owners are the only users who can delete the workspace or transfer ownership to another team member.
Notifications: All nine notification preferences (sound, web, and mobile for new messages, new chats, and Leno AI assignments) are enabled by default on every new account.
Language: Your workspace is set to English by default. You can change the interface language from your profile settings after logging in.
Timezone: LenoChat detects your timezone automatically based on your browser during sign-up and uses it for reporting, business hours, and away message scheduling.
Chat Widget: A default chat widget is created automatically during sign-up and associated with the website URL you provided. You can customise its appearance, position, and branding from the Widget Settings section of the dashboard.

Inviting Team Members After Sign-Up

Once your account is verified and you are inside the LenoChat dashboard, you can immediately start inviting agents, supervisors, and admins to join your workspace. Invitations are sent by email and include a unique link that allows the invited user to create their own agent account within your workspace. Invited users do not need to go through the full sign-up wizard — they only need to set their name, password, and profile preferences.

Navigate to Settings → User Management from the left sidebar in the LenoChat dashboard.
Click Invite Agent and enter the email addresses of your team members.
Assign the appropriate role to each invitee: Agent, Supervisor, or Admin.
Click Send Invitation. Each invitee receives an email with a unique link to join your workspace.
Invited users who click the link are guided through a short profile setup flow (name and password only) before being added to your workspace roster.

Tip: After verifying your email and accessing the dashboard for the first time, complete the onboarding checklist before inviting team members. Installing the chat widget and enabling the Leno AI chatbot first ensures your workspace is functional before agents start handling live conversations.

Common Issues & Solutions

The verification email has not arrived in my inbox

First, check your spam or junk folder — automated emails from new services are frequently filtered by spam detection systems. If the email is not there, return to the sign-up confirmation screen and click Resend Email to request a new verification link. Make sure you entered the correct email address during sign-up. If you used a corporate email with strict filtering rules, ask your IT administrator to whitelist emails from lenochat.com.

I get an error saying my email is already registered

If LenoChat tells you your email already exists, it means an account was previously created with that address. Click the Log In link on the sign-up page and use the Forgot Password option to reset your password and regain access to the existing account. If you believe this is an error, contact LenoChat support with the email address in question.

My website URL is not accepted by the sign-up form

The website field requires a valid domain format that includes at least one dot and is at least 4 characters long. Make sure you are not entering a URL with a path or query string — enter just the root domain (e.g. yourcompany.com, not yourcompany.com/about). LenoChat automatically adds https:// if you omit the protocol, so you do not need to include it. If you do not yet have a live website, enter a placeholder domain and update it later from the workspace settings.

The verification link expired before I could click it

Verification links are valid for 24 hours. If yours expired, return to the sign-up page and re-enter your credentials on the first step. LenoChat detects that your account exists but is unverified and sends a new verification link to your email address. Alternatively, try logging in to the LenoChat dashboard directly — if your email is unverified, the platform prompts you to resend the verification email from inside the app.

I selected the wrong industry or company size during sign-up

There is no penalty for selecting the wrong options during sign-up — the wizard collects these details purely for personalisation purposes. You can update your company information and industry after sign-up by navigating to Settings → Workspace Settings in the LenoChat dashboard. Leno AI's knowledge base and templates can be customised independently of the industry selected during sign-up.

Frequently Asked Questions

Do I need a credit card to create a LenoChat account?

No. LenoChat accounts start on a free plan with no credit card required. You can sign up, verify your email, and start using the platform without providing any payment details. A credit card is only required when you choose to upgrade to a paid plan.

Can I sign up with a personal email instead of a business email?

Yes, you can use any valid email address to create a LenoChat account. However, we recommend using a business email for workspace management purposes. Your email address is used for billing notifications, team invitations, and support communications, so a business email keeps these organised and professional.

What happens if I close my browser during the sign-up wizard?

If you close the browser before submitting the final step (clicking Get Started on the company size step), your account has not been created yet and your data has not been saved. You will need to start the sign-up wizard from the beginning. If you completed all steps and received the verification email but have not clicked the link, your account exists in an unverified state — simply click the link in the email to complete registration.

Can I change my email address after creating my account?

Yes. You can update your email address from Profile Settings inside the LenoChat dashboard after signing in. Changes to your email address require re-verification — LenoChat sends a new verification link to the updated address before making the change permanent.

How many agents can I add to my workspace after sign-up?

The number of agents you can invite depends on your plan tier. Free plan workspaces are limited to a specific number of agent seats. You can invite additional team members by upgrading to a paid plan from the Billing section of your workspace settings. Your initial account counts as one agent seat.

Is the sign-up wizard available in languages other than English?

Yes. The LenoChat sign-up wizard includes a language selector that lets you switch the interface language before or during registration. Supported languages include Turkish, Korean, German, Spanish, Finnish, French, Polish, Portuguese, Japanese, Russian, Chinese, Italian, and Dutch. Your selected language is remembered for subsequent logins.

What is the difference between the Owner role and the Admin role?

The Owner is the account creator and has unrestricted access to all workspace features, including billing management and the ability to delete the workspace or transfer ownership. The Admin role has near-identical permissions but cannot manage billing or delete the workspace. You can promote other agents to Admin from the User Management section after sign-up, but only one Owner exists per workspace at any time.