Navigation Bar Overview
LenoChat Menu Overview
Welcome to the LenoChat Navigation Bar
LenoChat’s navigation bar is designed for simplicity and speed. It gives you instant access to every essential feature from one place. Here's what each icon means and how to use it effectively.
Key Components of the Navigation Bar
📊 Traffic
Monitor all incoming chats in real time after installing the LenoChat widget on your site.
• View chats from all connected channels, including LiveChat, Facebook, Instagram, and WhatsApp
• See channel source for every chat so you know where customers are coming from
• Track assigned and queued chats at a glance
• See who’s handling conversations and take over if needed
• Start a conversation instantly with a visitor
💡 Use this as your multi-channel engagement hub.
💬 Chats
Manage every active conversation your business is handling.
• Queued Chats: Grab unassigned chats with one click
• Assigned Chats: View and reply to chats already allocated to you
• Features include: file uploads, message filters, and chat sorting
📌 This is your customer support control center.
🗃️ Archives
Find all your ended chats neatly stored and searchable.
• Search past conversations to retrieve context
• Permanently delete old conversations when no longer needed
🔍 Perfect for reviewing support quality or resolving disputes.
👥 Team
Manage your support team with clarity.
• Invite new teammates
• Edit roles or remove users
• See real-time availability with online indicators
✅ Green dot = online and ready to chat.
🤖 Leno AI
Teach your AI assistant by uploading knowledge and FAQs.
• Train AI responses based on your content
• Manage AI behaviour for smarter conversations
🧠 The smarter your AI, the smoother your chats.
⚙️ Settings
Customise LenoChat to match your brand and workflow.
• Update company info, chat hours, and widget design
• Owners can access advanced controls, including integrations and ownership transfers
🧩 Make LenoChat truly yours.
🧭 Onboarding Progress
Track your setup steps when you first sign up.
• A helpful checklist that disappears once setup is complete
🎉 Once done, you’re ready to chat!
👤 Profile & Status
Quick access to your user profile and availability.
• Change profile image
• Set yourself online/offline
• Update your password or account settings
✏️ Easily manage your availability and profile preference.
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