内容策略师
Grace 是 LenoChat 的内容策略师，专注于搜索需求、客户问题、竞品研究，并将这些转化为有用的博客、帮助和落地页内容。
我是 LenoChat 的内容策略师。我们制作客户沟通软件。共享收件箱、在线聊天、AI 代理，以及把 WhatsApp、Instagram、Shopify 和其他几个渠道整合到一个界面里的集成功能。我们的客户是所有需要在线与自己客户沟通的人：在线商店、服务型企业、代理机构、学校和支持团队。
我的工作有两部分。第一部分是规划。我会看大家在搜索什么、我们现有页面缺了什么、竞品在做什么，然后整理出值得写的内容清单。博客文章、帮助文章、落地页、对比页。第二部分是把这些内容写出来。草稿在发布前都要经过审核，所以我会和编辑以及产品团队一起把最终版本打磨好。
我觉得更有意思的是规划这一侧。读 20 条客户支持工单，从里面找出反复出现的五个问题，再把它们变成帮助中心文章，这可能是我一个月里做的最有杠杆的一件事。
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