Understanding the Leno AI Dashboard

April 15, 2026

Track AI reply usage, review unanswered questions, and monitor knowledge sources from one central dashboard.

What Is the Leno AI Dashboard?

The Leno AI Dashboard is the default landing page when you open the Leno AI section of your LenoChat workspace. It provides an at-a-glance summary of four areas: how many AI replies you have consumed this month, how that usage is distributed between Leno AI Agent (the autonomous chatbot) and Leno AI Copilot (the AI assistant for human agents), how many visitor questions the AI was unable to answer, and how full your knowledge sources currently are. Every metric is drawn live from your current plan data and knowledge base, so the numbers always reflect your real-time state.

AI Replies Usage — shows your current monthly consumption across your base plan and any active add-on packs, displayed as paginated usage cards with renewal and expiry dates.
AI Usage Breakdown — visualizes how your total AI replies are split between Leno AI Agent (chatbot) and Leno AI Copilot (assisted responses) using color-coded donut charts.
Unanswered Questions — highlights visitor questions the AI could not answer from your knowledge base, with a direct link to review and resolve each one.
Knowledge Sources — displays the current fill level of each knowledge source (uploaded files, website URLs, Q&A pairs, and Shopify products) with a visual progress bar and a Manage button for each.

Navigating to the Leno AI Dashboard

The Leno AI Dashboard is the first page you land on when entering the Leno AI section. It is accessible from any screen in your LenoChat workspace using the steps below.

Step 1: Log in to your LenoChat dashboard and look at the left-hand sidebar. Locate the Leno AI menu item — it appears in the main navigation and uses the Insights icon.
Step 2: Click Leno AI in the sidebar. This opens the Leno AI section, and the Dashboard page loads automatically as the default view.
Step 3: If you have navigated away to another Leno AI sub-page such as Settings or Knowledge Base, click Dashboard in the Leno AI secondary navigation to return to the main dashboard.
Step 4: The welcome banner at the top of the page confirms you are on the correct screen. It reads 'Welcome to Your Leno AI Dashboard' with the subtitle 'Track Your Monthly AI Usage and Knowledge'.

Placeholder image — replace with actual screenshot of the Leno AI Dashboard in LenoChat showing the welcome banner and top panels

The AI Replies Usage Panel

The AI Replies Usage panel appears on the left side at the top of the dashboard. It shows how many AI replies you have used this month across your base plan and any active add-on packs. Usage cards are displayed three at a time and are navigable with previous and next arrow buttons when you have more than three active items to show. Each card represents one plan tier or add-on and tells you exactly how much of its allowance has been consumed and when it renews or expires.

Plan cards display your tier name (for example, 'Monthly AI Replies (Plus Plan)' or 'Monthly AI Replies (Starter Plan)'), the renewal or expiry date, and a large fraction showing used versus total replies — for example, '245/500 AI Replies'.
Annual plan cards display an expiry date rather than a renewal date because annual packs expire at the end of the contracted year rather than resetting each month.
Add-on cards appear when you have purchased additional AI reply packs on top of your base plan. Each add-on shows its own expiry date and remaining balance separately from your base plan. If you have no add-ons active, the card displays a 'Need More? Top Up Now' call to action that links directly to the Subscription page.
The panel uses pagination so that only three cards are shown at once. If you have multiple active add-ons alongside your base plan, use the left and right arrow controls to page through all cards without the panel becoming cluttered.

Tip: Check your AI Replies Usage panel at the start of each week to gauge how quickly you are consuming your monthly allowance. If your usage is tracking ahead of schedule — for example, 80% consumed with two weeks remaining — consider purchasing an add-on before the limit is reached to avoid any interruption to your AI-powered conversations.

Understanding the AI Usage Breakdown Charts

The AI Usage Breakdown panel appears to the right of the Usage panel at the top of the dashboard. It visualizes how your total AI replies are divided between Leno AI Agent and Leno AI Copilot using donut charts. This breakdown lets you see at a glance which AI mode is driving most of your usage, so you can verify your AI configuration is working as intended and plan usage accordingly.

Each donut chart uses orange to represent Leno AI Agent usage (the autonomous chatbot that handles conversations without a human present) and blue to represent Leno AI Copilot usage (the AI assistant that suggests replies to your human agents during live chats). The center of the chart shows the combined total as a fraction, such as '312/500'.
Below each chart, a two-item legend shows the exact reply count for each mode. The legend labels are 'Leno AI Agent (Chatbot)' for the orange segment and 'Leno AI Copilot (Assisted Response)' for the blue segment, each with their individual usage number and an 'AI Replies' subtext.
If only one AI mode is active — for example, if you have Copilot turned off in your activation settings — the chart shows 100% of usage in the Agent color and the Copilot legend item shows zero. This confirms at a glance that only the intended mode is consuming credits.
Like the Usage panel, the Breakdown panel is paginated and shows two charts at a time. Use the arrows to navigate when you have more than two plans or add-ons to review simultaneously.

Placeholder image — replace with actual screenshot of the AI Usage Breakdown donut charts in the Leno AI Dashboard

The Unanswered Questions Section

Below the two usage panels, the Unanswered Questions section highlights visitor questions that the Leno AI Agent was unable to answer from your current knowledge base. These are questions where the AI could not find a sufficiently confident match in your uploaded files, website URLs, or Q&A pairs, so it triggered your Handoff behavior instead of replying. The section shows the total number of unreviewed questions, giving you a clear and actionable signal of where your knowledge base has gaps.

The count displayed on the 'To Review' button reflects the number of unanswered questions currently awaiting your attention. For example, 'To Review 3' means three distinct visitor questions have been logged that the AI could not confidently answer.
Clicking the 'To Review' button navigates you directly to the Unanswered Questions page inside the Leno AI section, where you can read each question, write an answer, and save it to your knowledge base so the AI can handle the same question correctly in the future.
Once a question is reviewed and added to the knowledge base, it is removed from the counter. The number updates on the next page refresh, so a counter at zero means there are currently no unresolved gaps waiting for your attention.
If the button shows zero, there are currently no unanswered questions pending — your knowledge base is covering every question visitors have recently asked. Maintaining a zero count is a strong indicator that your AI is well-trained for your actual visitor traffic.

Questions are logged here regardless of how the conversation ended — whether the visitor was transferred to a human agent or shown a contact form. Every logged question is a direct signal that content should be added to your knowledge base to improve future resolution rates.

Tip: Make reviewing unanswered questions a weekly habit. Each entry represents a real visitor interaction where your AI fell short. Adding a targeted Q&A pair for each recurring gap takes only a few minutes per week and produces a measurable improvement in your AI resolution rate over time.

Knowledge Sources at a Glance

The Knowledge Sources section occupies the lower portion of the dashboard and shows the current fill level of every knowledge source connected to your Leno AI. Each row displays an icon, title, description, usage fraction, and a green progress bar representing fill percentage, plus a Manage button that takes you directly to the relevant management page.

Knowledge Source	What It Contains	Usage Format	Action Button
Uploaded Files	Documents you have uploaded — such as PDFs, Word files, and plain text files — that the AI reads to answer visitor questions.	X of Y Files	Manage → Knowledge Base
Website URLs	Individual webpage URLs you have added so the AI can crawl and index their content for answering questions.	X of Y URLs	Manage → Knowledge Base
Q&A Pairs	Manually written question-and-answer pairs that give the AI precise, curated answers for your most important or frequently asked questions.	X of Y Q&As	Manage → Knowledge Base
Product Catalog (Shopify only)	Products synced from your connected Shopify store, enabling the AI to answer questions about inventory, pricing, and product details. Only visible when a Shopify store is connected to LenoChat.	X of Y Products	Manage → Products Page

Using the Dashboard for Proactive AI Management

The Leno AI Dashboard is designed to be checked regularly, not just at initial setup. The combination of usage data, breakdown charts, unanswered questions, and knowledge source fill levels gives you everything required to manage your AI proactively. Building a brief daily or weekly review routine around the dashboard helps you maintain a high AI resolution rate and avoid disruptions caused by exhausting your monthly AI reply credits.

Start each week by checking the AI Replies Usage panel. Note the current usage fraction and estimate whether your current pace will remain within your monthly allowance. If usage is running ahead of schedule, consider purchasing an add-on or reviewing whether both Copilot and Agent are both needed at full capacity.
Review the AI Usage Breakdown to confirm your AI modes are behaving as configured. If Copilot usage is unexpectedly high, verify whether agents have the Copilot feature enabled when it should be off. Unexpected Agent usage may mean the autonomous chatbot is handling more volume than anticipated.
Check the Unanswered Questions counter each time you visit the dashboard. Any number above zero is a direct request to improve your knowledge base. Clicking 'To Review' takes you immediately to the question list — adding one Q&A pair per question is typically sufficient to train the AI for that topic.
Monitor your Knowledge Sources progress bars. A source approaching its limit — for example, 9 of 10 URLs used — is a prompt to review whether all added URLs are still current, remove outdated ones to free space, or upgrade your plan to expand the limit and accommodate more content.

Common Issues & Solutions

AI Replies Usage panel shows zero even though the AI is active

This can occur if your plan data has not yet synced after a recent subscription change. Hard-refresh the page with Command+Shift+R (Mac) or Ctrl+Shift+R (Windows) to force a reload of your plan state. If the counter still shows zero after refreshing, navigate to Settings → Subscription and confirm your plan is active and not in a cancelled or paused state. Usage data can also take a few minutes to reflect very recent AI conversations.

The 'To Review' count is not decreasing after adding answers to the knowledge base

Adding a Q&A pair to your knowledge base does not automatically clear a question from the Unanswered Questions counter. You must navigate to the Unanswered Questions page, read each question, and mark it as reviewed. Only after marking it resolved does the counter on the dashboard decrease. Refresh the dashboard after marking questions to see the updated count.

Knowledge Sources progress bars show zero even after adding content

Knowledge source counts can take a short time to update after content is added, particularly for website URLs that need to be crawled and indexed before counting. Wait one to two minutes after adding a new source, then refresh the Leno AI Dashboard. If the count still does not update, navigate to the Knowledge Base page directly and confirm the newly added item appears in the list with a Completed or Active status.

The AI Usage Breakdown panel shows an empty chart with no data

The Breakdown panel only populates data for plans or add-ons that have had at least one AI reply generated during the current billing period. If you recently activated your plan or purchased a new add-on, the chart remains empty until the first AI-handled conversation is completed. Send a test message through the Playground feature in the Leno AI section to trigger the first reply and verify the chart updates.

Frequently Asked Questions

Where is the Leno AI Dashboard located in my LenoChat workspace?

The Leno AI Dashboard is accessed by clicking Leno AI in the left-hand sidebar of your LenoChat workspace. It is the default landing page of the Leno AI section, so you arrive on the Dashboard automatically each time you click the Leno AI menu item. If you have already navigated to another Leno AI sub-page, click Dashboard in the Leno AI secondary navigation to return.

What does the AI Replies Usage panel show?

The AI Replies Usage panel shows how many AI replies you have consumed this month from your active plan and any purchased add-on packs. Each card in the panel represents a separate plan or add-on, displaying the plan tier name, renewal or expiry date, and a fraction showing replies used versus the total limit — for example, '245/500 AI Replies'. Cards are paginated three at a time and can be navigated with the arrow controls.

What is the difference between Leno AI Agent and Leno AI Copilot in the usage breakdown?

Leno AI Agent is the autonomous chatbot that handles visitor conversations without a human agent present — shown in orange on the breakdown chart. Leno AI Copilot is the AI assistant that provides reply suggestions and knowledge base lookups to your human agents while they are handling a live chat — shown in blue. Both modes draw from the same monthly AI reply allowance, and the breakdown chart shows exactly how much each mode has consumed.

How often does the data on the Leno AI Dashboard update?

Dashboard data is pulled live from your account each time the page loads. For near-real-time updates during active periods, refresh the page manually using your browser's refresh button or the keyboard shortcut Command+R (Mac) or Ctrl+R (Windows). Usage counters for very recent conversations may take a few minutes to appear, as there is a short processing delay between when a conversation ends and when it is counted in the usage totals.

Can I see AI usage data from previous months on the dashboard?

The Leno AI Dashboard currently displays data for your active billing period only. Historical data from previous months is not shown on the Dashboard. If you need usage records for reporting or auditing purposes, contact LenoChat support and they can provide detailed usage history for your account.

What should I do when the Unanswered Questions counter is consistently high?

A consistently high unanswered questions count means your knowledge base does not cover the topics your visitors are asking about. Open the Unanswered Questions page and review the logged questions to identify recurring themes. Add targeted Q&A pairs for each common gap and, for broader topic areas, consider adding a new document or URL that covers the subject. Weekly review sessions will steadily reduce the counter over time.

What do the green progress bars in the Knowledge Sources section indicate?

The green progress bar on each Knowledge Source card shows what percentage of that source's limit you have consumed. A bar filled halfway means you have used 50% of the allowed items for that type — for example, 5 of 10 website URLs. A bar that is nearly full means you are approaching the limit, at which point you should either remove outdated items to free space or upgrade your plan to expand the limit and accommodate additional content.