Understanding the Leno AI Dashboard

admin

July 20, 2025

The Leno AI Dashboard helps you monitor your AI usage, identify gaps in coverage, and improve your support performance over time. In this article, you’ll learn how to:

• Track how many AI-powered conversations you’ve used
• See how usage is split between Leno AI Agent and Copilot
• Review questions the AI couldn’t answer
• Manage the knowledge sources that power your AI

Let’s break it down section by section

🧠 AI Conversation Usage

This section shows your total number of AI conversations used — including free starter credits, monthly plan limits, and any add-ons.

✅ Free Starter Conversations are one-time bonuses with no expiry.
✅ Monthly Plan Conversations reset every billing cycle.
✅ Add-on Conversations are extra credits you can purchase anytime.

Use this section to monitor how many AI replies have been triggered and when you might need a top-up.

📊 AI Usage Breakdown

This donut chart shows how your AI usage is split between:

✅ Leno AI Agent (Chatbot) – When the AI replies automatically to customers
✅ Leno AI Copilot (Assisted) – When a human agent uses Copilot suggestions

Understanding the balance helps you evaluate where automation is strongest and where human guidance is still needed.

❓ Unanswered Questions

This section shows questions your AI couldn’t answer confidently. These come from:

Chats where the AI Agent had no match
Agents using Copilot who clicked “Save without answer”

You’ll see a badge with how many questions need review. Click through to view them. Reviewing and answering these questions helps train LenoAI to improve future responses.

📚 Knowledge Source Overview

This section shows how many knowledge sources are powering your AI:

✅ Uploaded Files (PDF, DOC, etc.)
✅ Website URLs (Single-page scraping)
✅ Q&A Entries (Manual or AI-saved)

Each entry has a “Manage” button so you can view, update, or remove items as needed. The more accurate and complete your sources, the better your AI will perform.