Training LenoAI with Your Knowledge Base
Training LenoAI with Your Knowledge Base
🧠 What is the LenoAI Knowledge Base?
The LenoAI Knowledge Base is the foundation of your AI chatbot and Copilot's intelligence. By uploading your own help content — including documents, website pages, and Q&As — you give LenoAI the ability to respond with accurate, helpful answers based on your business information. Both the LenoAI Agent (fully automated chatbot) and LenoAI Copilot (reply suggestions for agents) use this shared knowledge base
📂 Knowledge Types You Can Add
You can upload knowledge in three formats:
1. Uploaded Files
PDF documents (more formats coming soon) are parsed and turned into structured information for LenoAI to reference in chats.
2. Website URLs
Paste the link to a single webpage (like your FAQ or product pages) to import that content into your AI system.
3. Q&A Entries
Manually enter common questions and answers. These are especially useful for short, precise answers and allow easy editing.
➕ How to Add New Knowledge
To add new entries:
✅ Go to Leno AI → Knowledge Base
✅ Click the “+ Add Knowledge” button
✅ Choose the format:
      • Upload PDF
      • Add Website URL
      • Add Q&A
✅ Follow the prompts and click Save
You’ll see the status of each entry update to Uploaded once processing is complete.
📊 Where This Knowledge Is Used
Every time a customer asks a question in chat, LenoAI will scan your uploaded documents, linked URLs, and Q&As to find the best answer.
✅ If the AI finds a match, it replies immediately.
✅ If no match is found, the question is logged in the Unanswered Questions section so you can fill the gap later.
🛠️ Managing and Editing Knowledge
Below the knowledge cards, you'll see a list of all added sources. From here, you can:
✅ Search by keyword
✅ Filter by source type
✅ Sort by last updated
✅ View or delete entries
This helps you keep your AI training data clean, accurate, and up to date.
💡 Best Practices for Training LenoAI
✅ Upload concise, well-structured PDFs (avoid dense or scanned docs)
✅ Add your top 10–20 FAQs manually for quick wins
✅ Use specific webpage URLs, not entire websites
✅ Regularly review and update outdated content
✅ Check the Unanswered Questions tab weekly
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