What Is LenoAI?
What Is LenoAI?
LenoAI is the built-in AI assistant in LenoChat. It helps you respond faster, write better messages, and automate customer conversations — even during nights, weekends, or peak hours. LenoAI works in two powerful ways:
AI Copilot – Your Assistant During Live Chats
When you’re chatting with customers, the AI Copilot helps you reply faster and more professionally.
It can:
✅ Suggests replies based on the customer’s message
✅ Rewrites your message to adjust tone (friendly, formal, etc.)
✅ Fixes grammar and spelling instantly
The Copilot uses your own content — like saved replies and help articles — so the suggestions always match your tone and business knowledge.
🤖 AI Agent – Automates First Response
The LenoAI Agent can handle incoming chats automatically — when your team is online or offline.
✅ Automatically replies to customer messages using your own content, such as FAQs, uploaded documents, and website URLs
✅ Can proactively greet visitors and start conversations (e.g. "Hi! How can I help you today?")
✅ Works 24/7 — including nights, weekends, and holidays
✅ If the AI can’t answer or the customer asks to speak with a real person, the chat is transferred to a human agent
This helps you reduce workload while staying responsive at all times.
Why Use LenoAI?
Whether you're a solo business owner or a growing team, LenoAI gives you:
✅ Faster replies with less manual typing
✅ Automated support to save time and cost
✅ Consistent, high-quality responses — day or night
✅ AI that's fully trained using your business content
Related Articles
Using LenoAI Copilot in Chat
Learn how to get reply suggestions, rephrase messages, and adjust tone while chatting with customers.
Setting Up LenoAI Agent (Chatbot)
See how to enable the AI Agent to reply to customers automatically when your team is not available.