Using the LenoAI Agent (Chatbot)
July 22, 2025
The LenoAI Agent is your automated chatbot assistant in LenoChat. It can greet visitors, answer questions, and guide conversations when your team is unavailable. In this section, you’ll learn how to configure message flows, customize fallback responses, and set up seamless handover to human agents.
Setting Up LenoAI Agent (Chatbot)
See how to enable the AI Agent to reply to customers automatically.
What Happens When a Visitor Asks for a Human Agent?
Understand how LenoAI confirms the request, connects the user, and places them in the queue.
Chatbot Message Templates
Learn how Leno AI's Chatbot Message Templates help you customise tone, control fallback behaviour, and guide chat handovers — even for smart AI bots.